Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Davis

Grand Ledge,MI

Summary

Dynamic and detail-oriented professional with extensive experience at Bartlett Plumbing & Heating, excelling in customer service and office administration. Proven ability to manage multi-line phone systems and maintain organized filing systems, enhancing operational efficiency. Recognized for exceptional communication skills and a commitment to fostering positive client relationships.

Overview

7
7
years of professional experience

Work History

Secretary

Bartlett Plumbing & Heating
02.2021 - 04.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Dispatcher

Applegate Home Comfort
09.2019 - 01.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Answered phone calls and responded to customer emails.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.

Secretary

Bartlett Plumbing & Heating
02.2018 - 07.2019
  • Maintained electronic filing systems and categorized documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

High School Diploma -

DeWitt High School
DeWitt, MI
06-1984

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management
  • Schedule management
  • Multi-line phone systems
  • Quickbooks
  • File systems management
  • Appointment coordination
  • Payment posting
  • Phone etiquette
  • Task prioritization
  • Filing experience
  • Vendor relations skills
  • Phone reception
  • Fast learner
  • Multitasking and time management
  • Data entry
  • Customer relations and communications
  • Scheduling and calendar management
  • Clerical support
  • Scheduling

Timeline

Secretary

Bartlett Plumbing & Heating
02.2021 - 04.2025

Dispatcher

Applegate Home Comfort
09.2019 - 01.2021

Secretary

Bartlett Plumbing & Heating
02.2018 - 07.2019

High School Diploma -

DeWitt High School

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