Kelly Dawson
Benton,US
Summary
Professional office manager with over 20 years experience in the healthcare and automotive industry. Major responsibilities include various administrative duties, data entry, and providing exceptional customer service.
Overview
23
23
years of professional experience
Work History
Account Executive
Vitu
05.2022 - 09.2023
- Trained new and existing clients on how to use the company software
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Answered and transferred calls for after hours telephone support
- Gained understanding of goals, objectives and processes to meet client business needs.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Serviced accounts and proposed new products and services to maximize revenue.
- Executed successful sales strategies to convert leads into customers.
Office Manager
Jamerson Auto Sales
10.2013 - 02.2022
- Completed all paperwork with customers
- Completed and submitted all title work to the appropriate agency
- Completed and submitted all warranty information
- Worked with various financial institutions for financing approval
- Performed monthly collection letters and calls
- Performed monthly billing
- Processed weekly payroll
- Accounts receivable & Accounts Payable
- Ran customer credit reports
- Ordered all parts and supplies
- Scheduled appointments for customers
- Controlled company website
- Maintained computer and physical filing systems
- Updated reports, managed accounts, and generated reports for company database
Assistant Office Manager
Shawnee Christian Nursing Center
08.2012 - 08.2013
- Posting of all payment sources
- Completed and submitted all Medicaid paperwork
- Performed monthly collections on delinquent accounts
- Maintained current resident trust account
- Answered and transferred all incoming calls
- Performed monthly billing
- Accounts receivable & Accounts payable
- Worked with various payer sources to fix any discrepancies
- Responsible for getting residents Medicaid approval
- Performed insurance verifications
Office Manager
Frankfort Health Care
12.2000 - 03.2011
- Performed monthly collections on delinquent accounts
- Completed and submitted all Medicaid applications with families
- Performed weekly payroll
- Performed insurance verifications on residents
- Accounts receivable & Accounts payable
- Screened job applicants for open positions
- Ran employee background reports
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Rend Lake College
Ina, ILHigh School Diploma - General Studies
Benton Consolidated High School
Benton, ILSkills
- Computer Adaptibility
- Strong Relationships
- Serve Customers
- Accounts Payable and Accounts Receivable
- Wages and Salary
- Entry Recording
- Verbal and Written Communication
- Customer Relationships
- Payroll Preparation
Languages
English
Native or Bilingual
Timeline
Account Executive
Vitu
05.2022 - 09.2023
Office Manager
Jamerson Auto Sales
10.2013 - 02.2022
Assistant Office Manager
Shawnee Christian Nursing Center
08.2012 - 08.2013
Office Manager
Frankfort Health Care
12.2000 - 03.2011
Rend Lake College
High School Diploma - General Studies
Benton Consolidated High School
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