KELLY DAWSON
BENTON,UNITED STATES
Summary
Experienced office manager with 24 years of expertise in providing comprehensive office support, including collections, data entry, and various administrative tasks. Demonstrates exceptional problem-solving and decision-making skills, prioritizing customer service, training, and system administration. Highly organized and detail-oriented, consistently enhances office procedures to improve team productivity and efficiency.
Overview
24
24
years of professional experience
Work History
APPLICATION SUPPORT SPECIALIST
Eldercare Resource Planning
12.2023 - 07.2024
- Completed and submitted Medicaid applications to various state agencies
- Collected various documents for Medicaid approval
- Kept weekly contact through phone and email with Medicaid Case Workers
- Wrote detailed reports for each project I oversaw and updated documentation as needed
- Interacted with clients to discuss project milestones, provide status reports, and respond to questions.
ACCOUNT EXECUTIVE
Vitu
05.2022 - 09.2022
- Maintaining above-average, open, and active business relationships with current clients
- Generated new business by cold calling, networking, and following up on leads provided by the company
- Input all client needs and communication into the CRM
- Explained and demonstrated product concepts and offerings in simple terms to clients
- Gained a deep and thorough understanding of the company's products and solutions in order to assist the buyer and seller in achieving mutual success and partnership
- Acquired new business accounts within my assigned territories.
OFFICE MANAGER
Jamerson Auto Sales Inc
10.2013 - 02.2022
- Completed paperwork with all customers
- Completed and submitted all title documents
- Entered and activated all warranty information in the system
- Ran credit checks on customers
- Worked with financial institutions to approve financing
- Accounts Receivable and accounts payable
- Processing of weekly payroll
- Performed Collections on outstanding accounts
- Maintained the company website
- Processed incoming payments and prepared vendor invoices
- Communicated with patients and answered their questions, requests for appointments, and billing concerns
- Conducted thorough reviews of client documents for Medicaid submissions, ensuring accuracy and compliance with state regulations
- Led client interactions, ensuring clear communication and timely updates, resulting in improved client satisfaction and project success
- Created and implemented office management procedures that improved training efficiency, team productivity, and accuracy
- Handled client correspondence and kept track of records to keep the office running smoothly
- Organized physical files and digitized records so that any team member with access could easily update and retrieve them
- Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports
- In charge of new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Was in charge of both the computer and physical filing systems
- Answered all incoming e-mails, phone calls, and website inquiries
- Assisted with all aspects of the meeting, including preparing materials and taking notes.
ASSISTANT OFFICE MANAGER
Shawnee Senior Living
08.2012 - 08.2013
- Completed and submitted Medicaid applications
- Generated monthly billing for all accounts
- Performed collection calls on accounts
- Made daily bank deposits
- Provided excellent administrative support to office staff, promoting office operations excellence
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
OFFICE MANAGER
Frankfort Health Care
12.2000 - 03.2011
- Completed and processed weekly payroll
- Generated employee background checks
- Completed and submitted Medicaid applications
- Generated monthly billing
- Worked all collection accounts
- Performed daily banking deposits
- Processed incoming payments and prepared vendor invoices
- Communicated with patients and answered their questions, requests for appointments, and billing concerns
- Organized physical files and digitized records so that any team member with access could easily update and retrieve them
- Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports
- Kept track of office supplies by checking inventory and ordering new supplies as needed
- In charge of new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
- Provided expert clerical support by handling a wide range of routine and special requests efficiently
- Answered all incoming e-mails, phone calls, and website inquiries.
Education
SOME COLLEGE (NO DEGREE) - undefined
Rend Lake College
Ina, ILAPPLICATION SUPPORT SPECIALIST - undefined
Eldercare Resource Planning
10.2024
Skills
- Oral communications (Expert)
- Written communications (Expert)
- Customer service (Expert)
- System administration (Expert)
- Application support (Expert)
- Online learning (Expert)
- Issue resolution (Expert)
- Quality assurance (Expert)
- Mentoring (Expert)
- Training (Expert)
- Customer assistance (Expert)
- Problem solving (Expert)
- Peer relationships (Expert)
- Research (Expert)
- Development (Expert)
Personal Information
Title: Experienced Office Manager
Country
UNITED STATES
Timeline
APPLICATION SUPPORT SPECIALIST
Eldercare Resource Planning
12.2023 - 07.2024
ACCOUNT EXECUTIVE
Vitu
05.2022 - 09.2022
OFFICE MANAGER
Jamerson Auto Sales Inc
10.2013 - 02.2022
ASSISTANT OFFICE MANAGER
Shawnee Senior Living
08.2012 - 08.2013
OFFICE MANAGER
Frankfort Health Care
12.2000 - 03.2011
SOME COLLEGE (NO DEGREE) - undefined
Rend Lake College
APPLICATION SUPPORT SPECIALIST - undefined
Eldercare Resource Planning
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