Kelly Del Carmen
Greeley,CO
Summary
Dedicated and experienced customer services, sales and Debt collector representative, committed to delivering high-quality results that drive business success, with love, discipline and determination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Remedy Staffing
02.2022 - 12.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Maintained organized filing systems for guest records and administrative documents.
- Oversaw inventory management of office supplies, ensuring availability while minimizing costs.
- Scheduled, coordinated and confirmed appointments and meetings.
- Professionals background checks for employments.
- Employment Drug screening.
QA Analyst /Supervisor
Unifin Inc
12.2020 - 10.2021
- Maintained quality assurance procedure documentation.
- Monitored completed work and provided feedback to improve team member performance.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Identified quality trends to investigate system flaws, process inefficiencies and training needs.
- Executed test scripts and recorded results.
- Recommended improvements to systems and procedures for increased productivity.
- Assisted with calibration and validation of production equipment prior to administration of quality control tests to guarantee accurate data.
- Reported on audit results to inform stakeholders of areas in need of improvement.
Merchandise Stocker
IMPORSALU
03.2018 - 11.2020
- Organized merchandise displays to enhance product visibility and accessibility.
- Stocked shelves efficiently, ensuring optimal inventory levels throughout the store.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Collaborated with team members to streamline stocking processes and reduce downtime.
- Establish clear and consistent procedures.
- Capture all essential information such as customer detail, shopping address and products specifications.
Bilingual Debt Collector
Wakefield & Associates Inc.
02.2017 - 01.2018
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Secured payments by following up with customers which disregarded promise to pay.
Sales Representative and Customer Services
Convergys
03.2014 - 01.2017
- Inbound/Outbound Sales
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Utilized CRM software to manage leads, track interactions, and streamline sales processes.
Education
Marketing And Advertising - Marketing
American University (UAM)
Managua, Nicaragua10.2018
Skills
- Listening skills
- Attention to detail
- Customer service
- Microsoft Office
- Communication
SKILLS
- Teamwork
- Time management
- Adaptability
- Leadership
- Creativity
- Stress management
Additional Information
SPANISH - NATIVE
ENGLISH - ADVANCED OR PROFICIENT LEVEL
Certification
- Strategic marketing and sales management - 2018 (UAM)
- TOEIC certificate - 2018 (UAM)
- Leadership, Sales and Negotiation - 2015 ( ALEX DEY CORPORATION AND CAPREM,SA
Education and Training
other
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Remedy Staffing
02.2022 - 12.2022
QA Analyst /Supervisor
Unifin Inc
12.2020 - 10.2021
Merchandise Stocker
IMPORSALU
03.2018 - 11.2020
Bilingual Debt Collector
Wakefield & Associates Inc.
02.2017 - 01.2018
Sales Representative and Customer Services
Convergys
03.2014 - 01.2017
Marketing And Advertising - Marketing
American University (UAM)