Kelly Delgado
Winter Springs,FL
Summary
Accomplished LPN with a proven track record at Interlachen Pediatrics, enhancing telephonic healthcare services through expert patient communication and clinical assessment. Demonstrated ability to improve patient outcomes and satisfaction, leveraging healthcare software proficiency and strong clinical judgment. Skilled in HIPAA compliance and nursing staff supervision, contributing to high-quality patient care.
Overview
18
18
years of professional experience
Work History
LPN Telephonic Nurse
Interlachen Pediatrics
09.2015 - Current
- Supported organizational goals by participating in quality improvement initiatives focused on enhancing telephonic healthcare services.
- Mentored new team members on effective telephonic nursing techniques, fostering a collaborative environment and promoting professional growth.
- Promoted adherence to treatment plans by providing regular check-ins, reminders, and support for patients with chronic illnesses.
- Strengthened patient-provider relationships through compassionate communication and active listening skills during telephonic consultations.
- Acted as a liaison between patients and healthcare providers, ensuring timely communication of test results and addressing concerns or questions from both parties over the phone.
- Enhanced patient satisfaction with expert assessments and triage, directing patients to appropriate levels of care.
- Improved patient outcomes by providing telephonic nursing care and guidance for various health concerns.
- Reduced unnecessary emergency room visits by effectively assessing symptoms over the phone and recommending appropriate next steps for care.
- Safeguarded patient privacy by following HIPAA guidelines during all telephonic interactions and record-keeping processes.
- Streamlined communication between providers and patients, ensuring continuity of care during transitions between settings.
- Ensured optimal patient care by maintaining accurate documentation of telephonic interactions in electronic medical records.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
LPN
General Pediatrics
01.2007 - 09.2015
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Obtained patient vital signs and input/output measurements from inpatients.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Delivered emotional support to patients and families during challenging times.
- Provided patient education on health care issues and prescribed medications.
Education
LPN Vocational - Nursing
Seminole State College of Florida
Sanford, FLSkills
- HIPAA Compliance
- Clinical assessment
- Medical terminology knowledge
- Healthcare Software Proficiency
- Patient Communication
- Symptom Assessment
- Patient Instruction
- Appointment Scheduling
- Medication Refills
- Physician Collaboration
- Needs Assessment
- Outbound Patient Calls
- Lab Results Reporting
- Attention to Detail
- Responsible and Dependable
- Multitasking
- Strong Clinical Judgment
- Organizational Skills
- Call Answering and Assistance
- Professionalism
- Nursing Staff Supervision
Timeline
LPN Telephonic Nurse
Interlachen Pediatrics
09.2015 - Current
LPN
General Pediatrics
01.2007 - 09.2015
LPN Vocational - Nursing
Seminole State College of Florida
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