Summary
Work History
Education
Skills
Timeline
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Kelly Delgaudio

Charlton,MA

Summary

A dedicated and accomplished professional with a career spanning over twenty years, showcasing a progressive journey from underwriting roles to talent and enterprise program management. Adept at cultivating collaborative partnerships across departments, demonstrating a strong aptitude for effective communication to attain organizational objectives. Consistently recognized for exemplary leadership, strategic planning, and a customer-centric approach, driving operational efficiency while fostering a culture of excellence.

With an extensive background spanning two decades, I've honed expertise in strategy, innovation, and cross-functional collaboration. Proficient in steering diverse teams, orchestrating workshops, and spearheading strategic initiatives, bringing a wealth of experience primed for roles requiring dynamic leadership, innovative problem-solving, and adept collaboration across multifaceted projects.

Work History

Enterprise Onboarding Manager

Liberty Mutual Insurance
  • Led a strategic enterprise wide onboarding program, effectively integrating an average of 7,000 new hires annually, fostering a seamless experience.
  • Implemented continuous improvement initiatives for the onboarding program based on feedback from participants and stakeholders.
  • Coordinated with departments across the organization to ensure the successful integration of new hires into their roles.
  • Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.

Talent Program Manager Technology & Underwriting

Liberty Mutual Insurance
  • Managed a team of 8 or more software engineers driving their professional development and optimizing team performance.
  • Implemented continuous improvement enhancements for the program based on feedback from participants and stakeholders.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.

Associate Training Program Manager

Liberty Mutual Insurance
  • Conducted extensive workshops and events catering to diverse groups, covering a wide spectrum of projects and training sessions.
  • Managed new employee training program for more than 100 employees each year.
  • Developed a comprehensive resource library, featuring up-to-date materials on industry trends and best practices, accessible to all associates seeking professional growth opportunities.
  • Championed continuous improvement efforts within the Training Department by identifying areas for potential growth and implementing effective solutions.

Underwriting

Hanover Insurance
  • Foster essential business relationships with internal and external clients to achieve revenue targets.
  • Interpreted data from a variety of sources in order to make informed decisions regarding terms and conditions of P&C policy.
  • Reviewed and evaluated insurance applications to approve, suspend or decline requests.
  • Reduced turnaround time for policy approvals with thorough risk assessments and prompt decision making.
  • Contributed to increased client satisfaction by promptly addressing inquiries and resolving issues related to commercial policies.

Underwriting

One Beacon Insurance
  • Foster essential business relationships with internal and external clients to achieve revenue targets.
  • Developed and implemented best practices for insurance underwriting processes.
  • Reviewed customer profiles, credit reports, and financial statements to assess risk factors.
  • Analyzed data to identify trends in customer risk profiles and recommend appropriate action plans.
  • Managed a 15 Million book of business

Education

Bachelor of Science - Business Administration and Management

Fisher College
Boston, MA

Skills

  • Ability to Navigate Ambiguity
  • Decision-Making
  • Project Management
  • Critical & Analytical Thinking
  • Problem-solving & Experimentation
  • Coaching & Employee Development
  • Leadership
  • Innovation
  • Communication
  • Positive Attitude & Adaptability

Timeline

Enterprise Onboarding Manager

Liberty Mutual Insurance

Talent Program Manager Technology & Underwriting

Liberty Mutual Insurance

Associate Training Program Manager

Liberty Mutual Insurance

Underwriting

Hanover Insurance

Underwriting

One Beacon Insurance

Bachelor of Science - Business Administration and Management

Fisher College

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Kelly Delgaudio