Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Disorda

Brandon,Vermont

Summary

Skilled in trauma-informed counseling and showcasing exceptional organizational skills, I significantly enhanced resident satisfaction at Counseling Service of Addison County. Leveraging expertise in behavioral management and active listening, I adeptly facilitated group activities and individual therapy, contributing to a 30% improvement in client treatment outcomes. Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Attentive professional offering background creating relaxing, productive and engaging environments for residents. Coordinated meals, recreation activities, transportation and individualized care. Successfully enabled residents to perform essential functions while prioritizing lifestyle quality. Seasoned Residential Counselor with a background in residential care and crisis intervention. Strong management skills coupled with an innate ability to foster positive relationships with diverse individuals, focusing on mental health and wellness. Demonstrated impact in previous roles by implementing effective individualized treatment plans and facilitating group therapy sessions. Committed to providing empathetic support to residents while maintaining safe living environments. Compassionate Residential Counselor known for productivity and efficient task completion. Possess specialized skills in crisis intervention, behavioral management, and therapeutic communication. Excel in empathy, active listening, and conflict resolution to support clients effectively through challenges. Reliable residential support professional supports students in navigating and integrating aspects of campus life. Offering several years of related experience and commitment to making positive impact on students. Keeps students' safety and well-being as top priorities. Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports. Compassionate professional in the field of residential guidance, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, program development, and community building. Excel in empathy, communication, and leadership, ensuring positive outcomes in diverse living environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Residential Counselor

Counseling Service of Addison County
Middlebury, VT
08.2021 - Current
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.
  • Conducted intakes of new clients and developed individualized treatment plans based on their needs.
  • Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
  • Educated family members about the importance of following through with treatment plans.
  • Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
  • Implemented behavioral interventions designed to modify or reduce problematic behaviors.
  • Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
  • Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
  • Provided transportation for clients as needed to appointments or other activities outside the residence.
  • Ensured compliance with all safety regulations set forth by local authorities.
  • Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
  • Supervised medication administration according to physician instructions.
  • Performed regular room checks for cleanliness standards as well as security purposes.
  • Coordinated weekly house meetings where residents can express concerns or share ideas.
  • Adhered strictly to confidentiality policies regarding client information at all times.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Enforced rules and regulations for smooth and orderly operation of residential programs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Communicated with other staff to resolve problems with individual residents.
  • Provided information on resident progress and development of case plans.
  • Prepared meals and assisted clients with laundry and household chores.
  • Supervised self-administration of medications for residents.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Developed and deepened relationships with residents and fellow staff.
  • Made regular rounds to keep residents and areas safe and secure.
  • Mediated interpersonal problems between residents.
  • Collaborated with other counselors to develop programs that address needs of residents.
  • Conferred with medical personnel to better understand backgrounds and needs of individual residents.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Communicated with staff to resolve problems with individual students.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Chaperoned group-sponsored trips and social functions.
  • Answered telephones and routed calls or delivered messages.
  • Accompanied and supervised students during meals.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Collaborated with counselors to develop counseling programs that addressed student needs.

Licensed Nursing Assistant

Residence of Otter Creek
Middlebury, VT
01.2010 - 12.2017
  • Provided direct patient care, including bathing, feeding and dressing.
  • Conducted medical assessments and reported changes in health status to the nursing staff.
  • Assisted with ambulation of patients as needed.
  • Performed vital signs monitoring, such as temperature, pulse rate and respiration.
  • Maintained a safe environment for all patients by following infection control policies and procedures.
  • Assisted in the admission and discharge process of patients.
  • Responded to emergency situations quickly and efficiently.
  • Administered medications under the direction of a registered nurse or physician.
  • Assisted with transferring patients from bed to wheelchair or gurney as necessary.
  • Provided emotional support to patients and their families during difficult times.
  • Organized supplies for treatments and procedures according to established protocols.
  • Communicated effectively with other members of the healthcare team regarding patient needs and concerns.
  • Observed, monitored, documented and reported any changes in patient conditions to the appropriate personnel immediately.
  • Assisted with providing physical therapy exercises prescribed by a licensed therapist.
  • Kept accurate records of patient's progress notes, treatments given and other pertinent information.
  • Participated in staff meetings related to patient care activities.
  • Ensured that all equipment used was properly maintained and functioning correctly.
  • Provided basic comfort measures such as back rubs, positioning pillows.
  • Encouraged patient participation in activities designed for their individual needs.
  • Promoted continuity of care by accurately communicating plans to succeeding shifts.
  • Practiced universal safety precautions at all times while on duty.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Collected specimens from patients for laboratory testing purposes.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Administered medications and educated patients and families on correct at-home administration.

Office Assistant

Vermont Made Furniturre
Brandon, VT
01.2000 - 12.2010
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Organized and scheduled meetings and appointments for management.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Answered and directed phone calls to appropriate staff members.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained confidentiality of sensitive information and documents.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Answered telephones, directed calls, and took messages.
  • Delivered messages and ran errands.
  • Copied, sorted and filed records of office activities and business transactions.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Trained staff members to perform work activities and use computer applications.

Education

High School Diploma -

Otter Valley Union High School
Brandon Vermont
06-1988

Skills

  • Trauma-informed counseling
  • HIPAA protocols
  • Residential care
  • Patient education
  • Safety management
  • Client transportation
  • Resident counseling
  • Substance abuse disorders
  • Residential treatment programs
  • De-escalation techniques
  • Teamwork and collaboration
  • Behavioral intervention plans
  • Active listening
  • Individual and group therapy
  • Disciplinary action
  • Mental health awareness
  • Counseling techniques
  • Group activities
  • Call answering and routing
  • Conflict de-escalation
  • Crisis counseling
  • Organizational skills
  • Behavioral management
  • Incident reporting
  • Attention to detail
  • Self motivation
  • Positive reinforcement
  • Resident satisfaction
  • Emotional support
  • Mental health disorders
  • Teamwork

Certification

CPI certified

CPR certified

LNA License

Timeline

Residential Counselor

Counseling Service of Addison County
08.2021 - Current

Licensed Nursing Assistant

Residence of Otter Creek
01.2010 - 12.2017

Office Assistant

Vermont Made Furniturre
01.2000 - 12.2010

High School Diploma -

Otter Valley Union High School

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Kelly Disorda