Kelly Dixon
Austin
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Store Manager - Operations
Tyler's
12.2015 - Current
- Collaborated with the store manager to develop and implement strategies to improve sales performance and achieve revenue targets
- Assisted in analyzing sales data and trends to identify opportunities for increasing profitability and optimizing product assortment
- Collaborated with owner, buyers, and district manager on pricing strategies and floor layout
- Assisted store manager in overseeing daily operations of the store, including inventory management, customer service, and staff supervision
- Oversaw the receiving, inspecting, and organizing of incoming shipments, ensuring accuracy and timeliness
- Optimized warehouse layout for efficient storage utilization
- Trained new staff members on proper stock management procedures and safety protocols
- Utilized inventory management software to track item movements and generate reports on stock performance
- Identified slow-moving or obsolete items in the inventory portfolio for timely clearance or markdowns
- Created comprehensive training materials/manuals for new hires regarding standard operating procedures (SOPs)
File Clerk
Tony Nguyen Law Firm
05.2015 - 06.2015
- Organized an extreme backlog of documents that needed to be united with their case file. I utilized Time Matters to identify which lawyer that case was assigned to as well as which paralegal last worked on the case to identify the location of the file it belonged to.
Cashier/Customer Service
H-E-B Grocery
01.2010 - 10.2014
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
Retail Sales Associate
Old Navy
11.2008 - 09.2009
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Created a system in the fitting room that allowed for product to quickly be relocated to its spot on the sales floor
Education
Bachelor's degree - Political Science
TEXAS STATE UNIVERSITY
San Marcos, TX12.2013
Skills
- Problem-solving
- Customer service
- Retail operations
- Inventory control
- Store organization
- Stock management
- Pricing and markdowns
- Certified forklift operator
Certification
- OSHA Certified Forklift Operator
- Paralegal Certificate December 2015 to December 2020
Timeline
Assistant Store Manager - Operations
Tyler's
12.2015 - Current
File Clerk
Tony Nguyen Law Firm
05.2015 - 06.2015
Cashier/Customer Service
H-E-B Grocery
01.2010 - 10.2014
Retail Sales Associate
Old Navy
11.2008 - 09.2009
Bachelor's degree - Political Science
TEXAS STATE UNIVERSITY