30
years of professional experience
Detail-oriented professional with extensive experience in administrative support, client relations, financial management, and team leadership. Proven ability to manage diverse responsibilities across multiple industries including higher education, fleet management, and banking. Adept at providing technical support, coordinating large-scale events, overseeing budgets, and ensuring operational efficiency. Strong background in risk management, staff training, and process improvement, with a track record of enhancing productivity and driving revenue growth. Exceptional problem-solving abilities with a focus on customer service and organization. Recognized for leadership in managing teams, streamlining workflows, and delivering top-tier support to clients and stakeholders.
Work History
Student Support Services Intern
3 Months- Provided necessary support to students utilizing the campus computer lab.
- Aided with set-up and coverage of information table during campus events.
- Supported information desk with administrative duties as needed.
- Assisted campus librarian with re-shelving and weeding collection and materials.
- Insured computer lab and other public areas are cleaned and disinfected regularly.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Stay-at-Home Parent
19 Years 5 Months- Handles family budgeting, procurement, facilities management, transportation management, healthcare needs, and yearly tax preparation.
- Oversees household computer network including hardware and software updates and upgrades.
- Manages family calendar for daily, social, extracurricular activities.
Account Executive
3 Years 8 Months- Administered 20+ client portfolios valued at more than $30 million annually.
- Guided clients through the vehicle ordering and termination processes, assisted with contract negotiations.
- Liaised between clients and internal departments, assisted clients with company website support.
- Developed and sustained high-level client relationships, increased revenue through marketed ancillary products, and services.
- Educated drivers on company specific fleet policy regarding vehicle maintenance and replacement.
Installation Coordinator and Fleet Administrator
1 Year 10 Months- Provided administrative support to Director of Installations for more than 500 cell tower locations.
- Supported Regional Vice President through daily report generation and distribution.
- Maintained filing system, managed vehicle inventory databases including driver DOT logs.
- Led maintenance and operation program of more than 300 company vehicles.
- Facilitated vehicle sales, handled vehicle registration and transfers, tracked, and monitored fuel usage, maintenance, and repair.
ATM Supervisor and Operations Officer
1 Year 8 Months- Directed 40 hourly associates, conducted staffing and recruiting, promoted coaching and development, tracked associate performance, and coordinated rewards and recognition program.
- Re-aligned risk-management procedures and managed vendor claims process, recovering a minimum of $10K annually.
- Generated and distributed statistical data reports, facilitated department meetings, revised receiving process, answered customer service calls, managed daily cash handling procedures and daily closing process.
ATM Training Coach and Vault Teller
3 Years 7 Months- Trained over 150 associates in 4 states, authored division processing procedures, supported customer service team.
- Functioned as interim team leader and peer representative, distributed daily management reports.
- Processed more than 2000 ATM deposits weekly, performed risk management functions, and made account adjustments and corrections.
Education
Doctor of Education - Higher Education Leadership
Master of Science - Learning Technologies
Bachelor of Applied Arts and Sciences - Applied Technology and Performance Improvement
Skills
Supportive interpersonal skills
Cross-functional teamwork
Client support
Strategic issue analysis
Effective prioritization techniques
Analytical reasoning
Proficient in active listening
Skilled in simultaneous task execution
Responsive to shifting priorities
Diligent and trustworthy
Clear interpersonal communication
Experienced in software utilization
Affiliations
- Phi Kappa Phi
- Alpha Chi
- Tau Sigma
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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"Being unstoppable is not a superpower, believing in yourself even in the face of fear, failure or rejection is."
Self
Timeline
Student Support Services Intern
Dallas College
01.2025 - 04.2025Read More
Stay-at-Home Parent
Self-Employed
05.2007 - CurrentRead More
Account Executive
LeasePlan USA
09.2003 - 05.2007Read More
Installation Coordinator and Fleet Administrator
ATC Construction Services
04.2001 - 02.2003Read More
ATM Supervisor and Operations Officer
Bank of America
01.1999 - 09.2000Read More
ATM Training Coach and Vault Teller
NationsBank
06.1995 - 01.1999Read More
University of North Texas
Master of Science from Learning Technologies
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University of North Texas
Bachelor of Applied Arts and Sciences from Applied Technology and Performance Improvement
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Sam Houston State University
Doctor of Education from Higher Education Leadership
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