Seasoned Small Business Owner and Veteran Spouse seeking remote, customer-facing employment. Experienced Customer Resolution Professional.
Excellent verbal and written communication skills.
Experienced corporate and non-profit budget analyst.
Dedicated accounting support specialist with proven history of on-time staff and vendor payments.
Successful staff manager responsible for recruiting, hiring, onboarding, scheduling, payroll, training and evaluation. High staff retention rates.
Extensive non-profit fundraising experience: donor solicitation and cultivation, event planning, grant writing.
Self-motivated aquatics professional offering vast experience in youth and adult learn-to-swim instruction, aquatics facility management, aquatics programming, competitive coaching and meet officiating.
RELOCATING TO FAIRFAX, VA Summer 2024
Overview
29
29
years of professional experience
1
1
Certification
Work History
Swim School Coordinator, USA Swimming Coach
Knollwood Country Club
05.2023 - Current
Using nationally-recognized best practices, developed program and curriculum for unique swim school that focuses on early exposure to competitive strokes while learning to swim.
Hire, train, schedule and manage staff for 100+ swimmer learn-to-swim program for youth ages 3-9.
Retained 94% of swimmers for subsequent 4 month session! Excellent customer service and parent communication. Wait lists across all prime-time class groups.
Concurrently, Lead Practice Coach for Age-Group competitive team swimmers at the facility; brand-new USA Swimming team, Michiana Marlins of Knollwood
In first months together, team swimmers have qualified for Indiana LSC Divisionals and Age Group State Championships, as well as Single Age National Showcase meets!
40 hours per week
Owner and Head Coach
Swim Smart, LLC
06.2017 - 06.2023
Provided a sold-out, high-quality, cost-effective instruction alternative to hundreds of local youth swim families. Woman-Owned Small Business!
Remained up-to-date and certified on statutory and insurance requirements and regulations pertaining to child protection, pool management and pool safety. Train staff and volunteers in same.
Managed business budget planning and administration. Personally handled all accounting functions, tax requirements, customer registrations and roster management, staff recruitment and contract negotiations.
Utilized SwimTopia software for registration and roster management; Quickbooks and Excel for accounting support.
Trained and developed 25+ instructional coaches throughout 6-year business history.
25 hours per week
Long-Term Substitute
St. Joseph Grade School
09.2022 - 04.2023
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Provided support during classes, group and individual lessons, and classroom activities.
Provided school administration high-level support and marketing materials as requested
Accepted and fulfilled long-term substitute teaching positions in Junior High Homeroom, Religion and Science classes including curriculum development, lesson planning, group instruction and grading.
40 hours per week
Aquatics Coordinator
Beacon Health System
09.2021 - 08.2022
Develop, market, sell and implement all facility-hosted Aquatics Programming at Elkhart Health & Aquatics.
Serve over 6,000 users per month and manage busy shared spaces for: fitness club and class members, swim lesson participants, aqua-based therapy clients, open swim visitors, club swim and community rentals.
Recruit, hire, onboard, train and evaluate performance of 60+ full and part-time aquatics professionals; manage bi-weekly payroll, discipline and attendance tracking for staff of 60+.
Propose, manage and track aquatics budgets; create cost-savings and improve revenue capture.
Ensure safe environment for hundreds of aquatics visitors per day, with special precautions for safe youth and elderly programming and facility access.
40+ hours per week
Manager
Rutherford Area Swim Club Corporation
02.2021 - 08.2021
Recruited, hired and onboarded 15 new employees, including regular training, mentoring and required certification compliance.
Created daily schedule and adjusted/approved payroll submissions. Created 15% staff savings compared to projections for Club.
Ensured facility and water chemistry met rigorous county health standards and COVID best practices.
Communicated with Club Operations Manager to ensure supplies were in stock and equipment maintained and functioning to meet strict county code.
Worked closely with and implemented vision of Club's elected 9 member Board of Directors.
Successfully executed 3-4 club events per week while maintaining General Operations. Events including swim meets, dive meets, adult events, youth activities, community events, fundraising sales.
Contributed to successful new member campaign resulting in 40+ new family memberships at Club in 2021.
40 hours per week
Head Swim Coach
Sideburn Run Recreation Association
05.2018 - 09.2020
Served as Head Swim Coach, Pool Operator, and Junior Coach Manager for local youth summer swim team.
Established and maintained a safe and chemically compliant pool and facility prior to and during each practice and home competition.
Developed and encouraged a family-friendly training and racing environment, while applying SafeSport child protection, anti-bullying, anti-hazing, and safe social media practices. Enforced a substance and tobacco-free team environment for youth ages 4-18.
Motivated athletes to become stronger, more agile and more efficient through high-energy, fun, team-oriented daily trainings.
25 hours per week
Instructor and Front Desk Associate
Kids First Swim School
10.2016 - 09.2020
Provided quality learn to swim and water safety instruction for 1,000+ local youth and their parents over 4 years. Specialized in Parent/Tot instruction and individualized learn-to-swim instruction for special needs youth.
Suggested and implemented child protection measures to comply with personal national certifications and training.
Greeted families at front desk while managing check-in process and solving registration, placement or other concerns.
Took registrations and payments over phone, in person and via computer for swimmers and provided written confirmation information.
25 hours per week
Portfolio Manager
John Koons III Automotive
07.2005 - 12.2009
Co-manager of $14mm in-house automoblie loan portfolio in support of first-time vehicle purchases for credit-impacted and needy drivers.
Responsible for loan customer support, including loan obligation introduction, collections and payment support, credit bureau reporting, history-based rate reductions and payoffs.
Provided monthly, and as requested, performance reports and analysis to investors.
40 hours per week
Turnaround Coordinator
Terraquip, Inc.
12.2003 - 06.2005
Provided financial and cash flow analysis in support of streamlined operations for struggling small defense contractor.
Negotiated $1mm vendor debt reduction for investors.
Bookkeeper responsible for all receivable and payable management.
Coordinated employee payroll and benefits research, selection and disbursement.
40 hours per week
Non-Profit Account Manager
Bonner Group
09.1997 - 08.2003
Served as Non-Profit Fundraising and Development Client Lead. Clients included: the Newseum, Mothers Against Violence in America, International Medical Corps, The Ron Brown Foundation.
Strategized with Non-Profit Clients and team members to manage budgets and boost funding initiatives.
Supported Client cash flow management by developing projections for annual revenues, including donations and grants.
Organized special Client charitable events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
Developed collaborative and long-term Donor/Client relationships; established Donor recognition targets and incentives.
Composed grant proposals, including budget projections, and fundraising newsletters to raise Client capital.
Oversaw in-house solicitation mailings and other fundraising initiatives by developing and routing materials, generating mailing lists, executing mail merges and managing collation and sends.
25-40 hours per week
Investment Banking Analyst
Credit Suisse First Boston
07.1995 - 12.1996
East Coast Industrials Investment Banking specialist. Clients included: Raytheon, U.S. Industries, Tenneco, KMart
Performed extensive financial modeling and company valuation in support of large, corporate-level transactions including mergers/acquisitions and debt and equity issuance for Clients and prospective Clients.
Responsible for all Excel and PowerPoint deliverables, administrative tasks, and responding to requests from Clients and potential Clients.
40+ hours per week
Education
Bachelor of Arts - Russian And German Language & Literature
University of Notre Dame
Notre Dame, IN
Skills
Exemplary Written and Verbal Communication
Dedicated Customer Service and Retention
Corporate, Non-Profit Financial Analysis
Budgeting and Accounting
Aquatics Facility, Staff and Event Management
COVID Protocols Facility and Programming Implementation
QuickBooks, MS Office, SwimTopia
Certification
Certified Pool Operator, MKT Advisor Group
Professional Lifeguarding, American Lifeguard Association
First Aid, CPR and Bloodborne Pathogens, American Red Cross
USA Swimming Certified Coach
USA Swimming Stroke and Turn Official, L1
Athlete Protection Training, U.S. Center for Safe Sport
Safe Environment Child Protection, Catholic Diocese of Fort-Wayne South Bend
Volunteer Exprience
23 year Marine Officer Spouse and dedicated USMC Key Volunteer, assisting service-member families through many unit deployments and PCS moves
USA Swimming Club Team Board Member; Michiana Marlins, Irish Aquatics
Active PTA member across many schools; Silent Auction Chair, Trunk or Treat Chair, Homeless Lunch Chaperone
Active Church Volunteer serving many roles; across many parishes
Timeline
Swim School Coordinator, USA Swimming Coach
Knollwood Country Club
05.2023 - Current
Long-Term Substitute
St. Joseph Grade School
09.2022 - 04.2023
Aquatics Coordinator
Beacon Health System
09.2021 - 08.2022
Manager
Rutherford Area Swim Club Corporation
02.2021 - 08.2021
Head Swim Coach
Sideburn Run Recreation Association
05.2018 - 09.2020
Owner and Head Coach
Swim Smart, LLC
06.2017 - 06.2023
Instructor and Front Desk Associate
Kids First Swim School
10.2016 - 09.2020
Portfolio Manager
John Koons III Automotive
07.2005 - 12.2009
Turnaround Coordinator
Terraquip, Inc.
12.2003 - 06.2005
Non-Profit Account Manager
Bonner Group
09.1997 - 08.2003
Investment Banking Analyst
Credit Suisse First Boston
07.1995 - 12.1996
Bachelor of Arts - Russian And German Language & Literature