Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Donnell

Houston,TX

Summary

Friendly Bartender and server with exceptional customer service and multi-tasking skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Hard working and passionate job seeker with strong organizational skills.

Overview

10
10
years of professional experience

Work History

Bartender

Chateau Restaurant
11.2021 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server

Chateau Restaurant
04.2018 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Checked guests' identification before serving alcoholic beverages.

Server

Border Cafe Restaurant
02.2015 - 03.2018
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

Mavericks Restaurant
02.2014 - 05.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Greeted new customers, discussed specials, and took drink orders.

Server

Sunrise Kitchen
11.2013 - 03.2014
  • Greeted all guests upon arrival and offered immediate assistance.
  • Processed cash, debit and credit card payments.
  • Managed multiple tasks in high-volume environment.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Wilmington High School
Wilmington, MA
06.2013

Skills

  • Suggestive Selling
  • Food and Beverage Management
  • Order Accuracy
  • Cash Handling
  • Dining Crew Workflow Optimization
  • Dining Area Maintenance
  • Cleaning and Sanitizing
  • Customer Satisfaction
  • Alcohol Service
  • High-Volume Dining

Timeline

Bartender

Chateau Restaurant
11.2021 - 08.2023

Server

Chateau Restaurant
04.2018 - 08.2023

Server

Border Cafe Restaurant
02.2015 - 03.2018

Server

Mavericks Restaurant
02.2014 - 05.2015

Server

Sunrise Kitchen
11.2013 - 03.2014

High School Diploma -

Wilmington High School

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Kelly Donnell