Summary
Overview
Work History
Education
Skills
Timeline
Kelly Donnelly

Kelly Donnelly

Vero Beach,FL

Summary

Dynamic Medical Massage Practitioner with a proven track record at a Private Practice, excelling in client retention and relationship management. Renowned for delivering exceptional service and fostering loyalty through effective communication. Skilled in business management and adept at handling administrative tasks, ensuring operational efficiency and client satisfaction.

Overview

25
25
years of professional experience

Work History

Medical Massage Practitioner

Private Practice
08.2010 - 08.2023


  • Developed loyal clientele through consistent high-quality service delivery and positive communication skills.
  • Managed administrative tasks such as appointment scheduling, billing processes, record-keeping, insurance verification, and financial reporting to ensure smooth operations within the practice.

Bank Teller

Oculina Bank
07.2009 - 07.2010
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Reconciled cash drawer and resolved discrepancies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Sold and cross-sold bank products to new and existing customers.

General Manager of Food Service

Riverside Cafe
03.2000 - 09.2004
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.

General Manager of Food Service

Cafe Caribe
03.1998 - 10.1999
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.

Loan Center Receptionist

Indian River National Bank
09.2004 - 09.2009


  • Answered phone promptly and directed incoming calls to correct office.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved office organization with meticulous management of appointment scheduling and client database.

Education

Student - Hospitality Management

Florida Community College Of Jacksonville, Jacksonville, FL

Skills

  • Relationship building and management
  • Business management
  • Client retention
  • Time management
  • Excellent communication
  • Effective communication
  • Verbal and written communication
  • Decision-making
  • Cash handling
  • Professional ethics

Timeline

Medical Massage Practitioner - Private Practice
08.2010 - 08.2023
Bank Teller - Oculina Bank
07.2009 - 07.2010
Loan Center Receptionist - Indian River National Bank
09.2004 - 09.2009
General Manager of Food Service - Riverside Cafe
03.2000 - 09.2004
General Manager of Food Service - Cafe Caribe
03.1998 - 10.1999
Florida Community College Of Jacksonville - Student, Hospitality Management

Similar Profiles

CREATE PROFILE
Kelly Donnelly