Kelly E. Dotson

• Identified and built relationships with potential and existing vendors to promote the best options and prices for clients.

• Organized and executed logistics for vendor delivery to both our warehouse and clients.

• Managed client and product database for efficiency and accuracy.

• Ensured that event attendance for the team was organized, timely while also attending product conferences and related events to better understand the market and client needs.

• Invoicing Clients Accurately invoiced clients, vendors, and accounts payable data to ensure timely payments.

• Maintained confidentiality and discretion working with sensitive material in highly stressful situations.

• Navigated highly stressful situations with internal and external stakeholders with diplomacy to foster positive and collaborative relationships.

• Managed social media outreach strategies, marketing and events for business development goals.

• Executed accurate and timely payroll reporting functions.

· Worked with appraisers on time sensitive material. Tracked and coordinated timeline and accuracy.

• Clearly communicated delivery timelines to vendors to ensure appraisals met deadlines for clients.

• Fostered positive relationships with appraisers through clear communication and expectation management.

• Sourced new appraisers to build a strong and reputable resource.

• Effective time management to meet deadlines with efficiency and accuracy.

• Supported senior managers with day-to-day operational requirements.

• Delegated tasks to appropriate staff members for optimum productivity.

• Coordinated employee schedules to provide adequate staff coverage.

• Upheld brand image by maintaining branch cleanliness, approachability and

service.

• Adjusted to multiple demands and shifting priorities in fast-paced work

environment.

• Handled escalating problems to improve customer relations, maintain brand loyalty

and recapture lost revenue opportunities.

• Provided performance and motivational feedback to employees.