Kelly Douramacos
Anderson,IN
Summary
Results-driven Senior Risk Analyst with extensive experience in developing and implementing compliance strategies to mitigate risks across diverse operational areas. Proven track record in conducting comprehensive compliance reviews, leading risk assessments, and managing cross-functional projects to ensure adherence to federal, state, and local regulations. Exceptional leadership abilities with a focus on improving processes and fostering collaboration among internal compliance units to achieve standardized objectives. Excelled in project management and interpersonal communication, achieving significant compliance improvements. Spearheaded the W.I.S.E employee resource group, boosting retention through diversity initiatives.
Overview
16
16
years of professional experience
Work History
Sr Risk Analyst
Navient
07.2022 - Current
- Lead the development and execution of risk mitigation strategies, focusing on compliance gaps and regulatory failures across all operational areas.
- Conduct thorough reviews of contractual obligations and internal policies to ensure alignment with applicable laws and regulations.
- Manage the end-to-end process for First Line compliance projects, from initiation through to project approval, ensuring accurate documentation and process flows.
- Develop and track compliance reviews and audits, delivering insights and recommendations to senior management based on findings.
- Perform root cause analyses of compliance issues, mediating potential exceptions to proactively identify and mitigate risks.
- Collaborate with team leads and management to refine processes and close compliance gaps, enhancing overall operational efficiency.
- Serve as a key liaison for standardizing compliance objectives, goals, and procedures across Navient subsidiaries’ Internal Compliance Units.
Employee Resource Leader
Navient
03.2023 - Current
- Lead the Navient Employee Resource Group (ERG); Women In Search of Empowerment (W.I.S.E) of 100+ members.
- Work with my Leadership team of four volunteers to create monthly content via the TEAMS interface.
- Hold monthly on camera meetings with ERG members.
- Create weekly content using TEAMS channels to ensure our members stay connected.
- Create a community with my fellow employees, most of which are remote workers to ensure everyone feels connected, supported, and a part of the organization.
- Developed and facilitated training programs focused on leadership development and team-building.
- Conducted regular employee surveys and focus groups, analyzing data to identify trends and areas for improvement.
- Collaborated with Navient's Inclusion, Diversity & Equity team to create action plans based on feedback, leading to improved retention rates.
Risk Analyst
Navient
04.2016 - 07.2023
- Conducted compliance audits and developed action plans to address identified risks, resulting in improved compliance rates.
- Analyzed data to identify both incidental and inherent risks, contributing to the development of Corporate Compliance Reporting.
- Assisted in policy formulation, ensuring comprehensive documentation of standard operating procedures and work instructions.
- Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
QUALITY CONTROL SPECIALIST/ PC COLLECTION SUPPORT
Navient
10.2008 - 04.2016
- Recorded and organized test data for report generation and analysis.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and maintained several databases to track statistical data.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Conducted data review and followed standard practices to find solutions.
Education
Bachelor of Arts - Painting And Theatre
Ball State University
Muncie, IN12-2004
Skills
- Proficient in Microsoft Office (Excel, PowerPoint, Word, TEAMS, Sharepoint, email, OneNote)
- Familiarity with risk management software and compliance tracking tools
- Project Management
- Data Analysis and Reporting
- Complex Problem-Solving
- Analytical Thinking
- Communication and Interpersonal Skills
- Employee Engagement Strategies
- Coaching abilities
- Diversity and Inclusion Initiatives
Timeline
Employee Resource Leader
Navient
03.2023 - Current
Sr Risk Analyst
Navient
07.2022 - Current
Risk Analyst
Navient
04.2016 - 07.2023
QUALITY CONTROL SPECIALIST/ PC COLLECTION SUPPORT
Navient
10.2008 - 04.2016
Bachelor of Arts - Painting And Theatre
Ball State University
Similar Profiles
Janet OgunloyeJanet Ogunloye
Costumer Survive at NavientCostumer Survive at Navient
Iemaima AualaIemaima Auala
Customer Service/Collections Agent at NavientCustomer Service/Collections Agent at Navient
JanNisha' HarrisJanNisha' Harris
Call Center Representative at NavientCall Center Representative at Navient