Kelly Drake
1011 Bradbury Ct. Leland,NC
Summary
Dynamic professional with a proven track record at Maine Functional Medicine, excelling in office administration and client relations. Enhanced operational efficiency through effective appointment scheduling and staff management, while fostering strong communication. Recognized for optimizing billing processes, significantly increasing revenue and ensuring patient satisfaction in a fast-paced environment. Excellent team player with high work ethics.
Overview
18
18
years of professional experience
Work History
Server
Bar Harbor Catering Company
05.2022 - 04.2025
- Delivered exceptional customer service in high-volume dining environment.
- Assisted in event setup, ensuring all catering requirements were met for successful functions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
Medical Office Manager, Receptionist, Lab Tech.
Maine Functional Medicine
03.2007 - 06.2022
- Managed daily operations of medical office, ensuring efficient workflow and patient satisfaction.
- Developed and implemented office policies to enhance operational efficiency and compliance with regulations.
- Supervised staff scheduling, optimizing coverage and improving team performance in patient care.
- Coordinated patient intake processes, enhancing data accuracy and streamlining appointment scheduling.
- Oversaw billing procedures, ensuring timely processing and adherence to insurance protocols.
- Led quality improvement initiatives, identifying areas for enhancement in patient services and office operations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physician with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Developed close working relationships with front office and back.
Education
Associate of Science - Medical Laboratory Science
Eastern Maine Community College
Bangor, ME05.1991
Skills
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- Schedule management
Timeline
Server
Bar Harbor Catering Company
05.2022 - 04.2025
Medical Office Manager, Receptionist, Lab Tech.
Maine Functional Medicine
03.2007 - 06.2022
Associate of Science - Medical Laboratory Science
Eastern Maine Community College