KELLY DROST
Edina, Minnetonka,MN
Summary
Outstanding, hard-working professional with experience working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
Minnetonka Hills Apartments
Minnetonka, Minnesota
01.2022 - 12.2022
- Responsible for assisting with operations including day-to-day implementation of policies, procedures, and programs
- Managed direct collection of monthly assessments, rental fees, deposits and payments
- Inspected grounds, facilities and equipment routinely to determine necessity of repairs or maintenance
- Developed and maintained systems for updating and tracking ongoing projects, tenant events and scheduled move-ins
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Completed final move-out walk-throughs with tenants to identify required repairs
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
- Administered operations to handle needs of more than 806 tenants across 251 property units
Assistant Property Manager
Roots Property Management
Minneapolis, Minnesota
04.2020 - 12.2021
- Assisted with marketing, leasing, inventory, and resident management of 153 residential units (single-family homes, divided dwellings, triplexes, and apartment buildings) around the Twin Cities
- Proactively managed property and tenant requests to improve relations by documenting and communicating requests using Appfolio software
- Generated advertising, marketing and promoting properties by posting vacancies online, answering incoming calls, conducting unit, move-in and move-out showings and screening interviewees
- Managed and assisted in a wide variety of special projects associated with renovations and remodeling of both apartments and single family homes
- Successfully managed multiple large scale projects covering tenant safety, building security, inventory, and compliance.
Executive Assistant
Northern RV
Cologne, Minnesota
01.2016 - 06.2019
- Developed operational enhancements to streamline communication, increase performance and track expenses. Increased revenue by 23% the first year and an additional 28% the second.
- Ensured invoices and warranty claims were documented and processed in a timely manner
- Managed communications with owner, service technicians, customers and vendors to keep operations efficient and successful
- Fulfilled various administrative duties as needed
- Created expense reports, budgets and filing systems for management team
- Used QuickBooks to produce monthly invoices, reports and other deliverables
IT Field Recruiter
Direct Source
Chanhassen, Minnesota
08.2015 - 12.2015
- Screened and staffed IT candidates for installation and upgrade projects at Tier 1 retailers nationwide
- Established and maintained computer records including recruitment files, general files and other information related to hourly and travel pay, time records and signed contracting; maintained confidential contract employee information and records
- Formulated step-by-step approach to source and recruit top candidates by utilizing online resources, trade publications, research (included working with external sourcing teams and self-sourcing) and reaching out to active and positive candidates through job boards, referrals and cold-calling
- Negotiated compensation and benefits including travel packages, sign-on bonuses, and bulk location packages to reduce spending
Regional Sales Assistant
Excelsior Benefits
Excelsior, Minnesota
02.2008 - 08.2015
- Maximized insurance sales and provided excellent customer care for insurance agents under the supervision of the regional sales director
- Managed requests and claim submissions for employee benefits, health insurance, disability insurance, life insurance and long term care.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Exceeded established sales goals and increased client retention
Business Development Manager
Metropolitan Ford
Eden Prairie, Minnesota
02.2008 - 08.2008
- Spearheaded sales and marketing initiatives through effective leadership, sales management, and networking for American made vehicles through direct marketing, internet advertising, telemarketing, and product demonstrations.
- Instigated first telemarketing campaign, increasing sales by 30%
- Performed research to uncover potential target areas, markets and industries
- Kept meticulous client notes and updated account information in company databases
- Taught consultative selling techniques to new and existing staff members to build expertise
- Created reports and presentations detailing business development activities
- Represented company and promoted products at conferences and industry events
- Worked with existing customers to increase purchases of products and services
Education
High School Diploma -
Eden Prairie High School
Eden Prairie, Minnesota1996
Skills
- Professional level correspondence
- Cost negotiation
- Project and database management
- Problem-solving
- Confidentiality
- Tenant Issue Resolution
- Policy and Procedure Enforcement
- Leasing and Sales
- Contract Negotiation
- Data collection and analysis
- Effective Conflict Resolution
- Multi-tasking
Timeline
Assistant Property Manager
Minnetonka Hills Apartments
01.2022 - 12.2022
Assistant Property Manager
Roots Property Management
04.2020 - 12.2021
Executive Assistant
Northern RV
01.2016 - 06.2019
IT Field Recruiter
Direct Source
08.2015 - 12.2015
Regional Sales Assistant
Excelsior Benefits
02.2008 - 08.2015
Business Development Manager
Metropolitan Ford
02.2008 - 08.2008
High School Diploma -
Eden Prairie High School
Similar Profiles
Nathacha MateoNathacha Mateo
House Cleaner at Berkshire Hills ApartmentsHouse Cleaner at Berkshire Hills Apartments
Andrea BordnerAndrea Bordner
Leasing Specialist at Wallen Hills ApartmentsLeasing Specialist at Wallen Hills Apartments
Darrin DavisDarrin Davis
Maintenance Technician at Colony Hills ApartmentsMaintenance Technician at Colony Hills Apartments
Rachel HolmesRachel Holmes
Vice President, Marketing and Customer Care at ApplianceSmart Contracting Inc.Vice President, Marketing and Customer Care at ApplianceSmart Contracting Inc.
Barbara Nambusi Musoke-NtambiBarbara Nambusi Musoke-Ntambi
Weekend Charge Nurse at AuroraWeekend Charge Nurse at Aurora