Kelly Duckett

• Manage high-stress situations effectively, maintaining professionalism under pressure
• Handle escalated emails efficiently, finding satisfactory resolutions for both stores and fleet alike
• Schedule and plan daily routes for drivers based on availability and service needs of both stores and fleet
• Coordinate fleet drivers additional stops and service scheduling per store needs
• Scan and maintain all Bills of Lading for proper record-keeping and auditing purposes
• Report daily driver capacity to Fleet Manager for proper standard coverage and route special project coverage

• Tracked invoice release dates and payment status in Smart Office; prepared monthly accrual spreadsheet and sent to Corporate.
• Attended onsite and offsite job fairs.
• Served as point of contact for Staffing Agency.
• Sorted and prepared all documents for imaging.
• Maintained neatness of HR office area, supply/file room and lobby.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
• Served as secondary: Reviewed and screened applicant resumes to identify qualified candidates.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Supported coordination of benefits open enrollment activities and process.
• Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
• Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
• Organized company-wide events to foster a positive work culture and enhance employee engagement.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Processed employee termination paperwork at direction of supervisory staff.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Updated and maintained employee attendance records.
• Created job descriptions on boards for vacant jobs.
• Responded to employee inquiries regarding benefits and other HR topics.
• Tracked various statistics and kept detailed records to support human resources department.

• Process customer orders by selecting merchandise and entering items selected into handheld device
• Prepare items for delivery to customers

• Apply sealer to countertops to prevent staining

• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
• Researched and resolved time discrepancies.
• Ensured compliance with labor laws and company policies by monitoring hours worked and flagging potential violations for resolution.
• Served as secondary: Processed payrolls on regular basis for more than 600 employees.
• Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
• Enhanced employee satisfaction with timely and accurate payroll processing through diligent timekeeping practices.
• Cultivated strong working relationships with department heads, enabling effective communication regarding scheduling needs and concerns.
• Performed data entry tasks and maintained accurate records of employee time, hour and pay information.

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• Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
• Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
• Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
• Supported smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
• Played an essential role in successful annual physical inventories by coordinating logistics.
• Performed data entry and completed proper paperwork.

• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Maintained warehouse management system by processing store orders.
• Printed labels and provided to staff for pick tickets on warehouse floor.
• Other clerical duties as assigned.

• Provided direct customer service
• Processed transactions of deposits, withdrawals, loans, and other bank duties

• Processed returned merchandise
• Shipped advertising materials to stores

• Cash Office
• Completed employee work schedules
• Ordered, arranged and stocked merchandise
• Set-up department lay-outs