Summary
Overview
Work History
Education
Skills
Volunteer Experience
Summary
References
Timeline
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Kelly Duncan

Indianapolis,Indiana

Summary

  • Results-driven professional with a proven track record of fostering strong working relationships and enhancing team collaboration. Expertise in effective communication and efficient management of high-volume workloads, consistently delivering quality results. Awarded for accountability, showcasing commitment to excellence and reliability in diverse environments.
  • Safety-focused professional with a proven ability to quickly adapt and multitask in fast-paced environments. Demonstrates strong organizational skills and effective time management, consistently delivering results under pressure. Recognized for enhancing team productivity through innovative problem-solving and proactive communication.
  • Dedicated customer service professional with a proven track record in delivering exceptional service and enhancing customer satisfaction. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

20
20
years of professional experience

Work History

Replenishment Buyer

FreshRealm
10.2022 - Current
  • Coordinated system-driven MRP in SAP and Deacom to generate purchase orders for all materials.
  • Cultivated supplier relationships to optimize MOQ, and minimize waste.
  • Provided assistance with all trials, sensory testing, and new launches; collaborated with all FreshRealm locations to ensure the required inventory is on-site.
  • Assisted QA and Ops teams with NCR issues and engaged suppliers for swift resolution.

Buyer/Planner

Guest Worldwide
08.2022 - 10.2022
  • Evaluated forecasts to predict future demand and guarantee timely deliveries.
  • Coordinated purchase orders and shipment timelines to align with production demands.
  • Assisted sourcing team in identifying extra suppliers.
  • Manage purchase orders by updating quantity, date, and price adjustments as needed.
  • Worked with teams to address and solve various demand concerns.

Production Planner/Scheduler

Safran (Adecco TAD/PGS)
05.2022 - 08.2022
  • Maintained accurate and detailed records on boards for items needing repairs.
  • Work alongside the head mechanic and engineer to organize repair schedules.
  • Coordinate with customer service and sales on issue resolution.
  • Regularly communicated updates/issues in bi-weekly meetings attended by Safran France and Rolls Royce Germany.

Material Planner

Harris and Ford, LLC
02.2022 - 05.2022
  • Communicate expected demand to providers.
  • Executed order processing and expediting efficiently.
  • Coordinated logistics for overstock and obsolete inventory returns.
  • Guaranteed accuracy and completeness of all inbound supplier paperwork, including COA, SDS, and BOL.
  • Coordinated problem-solving efforts between customer service and sales.

Production Scheduler

Silipint
08.2021 - 04.2022
  • Coordinated manufacturing schedules to meet customer requirements and maintain inventory objectives.
  • Manage coordination with print and shipping teams to ensure timely completion of work orders.
  • Coordinated with Bend warehouse to modify shipping location based on timing concerns.
  • Managed all production operations.
  • Conferred daily with cross-functional team to address delayed shipments, shortages, priorities and identified issues.
  • Generated daily work shortage reports for swift resolution.
  • Scheduled ship dates for all new orders, revising timelines if complications emerged.
  • Handle changes, cancellations, expedite requests from customer service team.

Production Scheduler

Allegion
04.2017 - 08.2021
  • Developed daily production goals adhering to service level objectives.
  • Manages Kanban system for efficient workflow.
  • Coordinate efforts to manage planning of faulty and reprocessed goods.
  • Directed production processes, collaborating with team leadership on line management when necessary.
  • Collaborated daily with cross-functional team to resolve shipment delays and shortages.
  • Expedited orders following shortage resolutions.
  • Ensure accurate ship dates for all incoming orders.
  • Processed all customer service team requests regarding changes, cancellations, and expedited orders.

Order Management Representative/Purchasing Processor

Allegion
03.2014 - 04.2017
  • Handled purchase orders ensuring timely processing of products for Ives, GJ and Zero.
  • Processed orders from fax and email queues, assigning order numbers via AS400/AX.
  • Compiled comprehensive daily reports to summarize total orders in various statuses within Metaviewer.
  • Facilitated migration from AS400 to AX for enhanced order handling.
  • Trained new employees and team members on programs such as AS400, Metaviewer, VRPG, AX, KTA, and Siebel CRM.
  • Checked, processed, and scheduled orders for colleagues under supervision.
  • Engaged in AX testing and training, providing feedback to enhance systems.
  • Employed Siebel/CRM to manage service requests and obtain quotes.
  • Managed and implemented every requested change for Zero.

Plant Administrative Support

Land O’Lakes, Purina Animal Nutrition (Iconma)
09.2013 - 03.2014
  • Managed purchase requisitions for production and maintenance departments using Oracle Fusion.
  • Ensured timely verification and receipt of all products.
  • Produced daily production and efficiency reports, distributing to relevant staff.
  • Managed inventory by counting and replenishing consumables as needed.
  • Monitored completed feed bag counts each day to confirm consistent and prompt output.
  • Utilized JDE system to verify received ingredients for feed.

Purchasing Assistant/Shipping & Receiving Support

Providence Health and Services, Portland, OR
05.2005 - 08.2008
  • Welcomed and signed in guests, while managing multiple phone lines efficiently.
  • Utilized Lawson, ProvConnect, and Excel consistently for data entry.
  • Maintained routine duties during colleague absences to sustain operations.
  • Processed invoices and utilized Acorde to resolve data discrepancies.
  • Engaged in available Supply Chain Management training sessions sponsored by the company.
  • Oversaw receipt of products, delivery of mail and maintenance of fax/copier equipment.
  • Assisted surgical department with ordering supplies, repair approvals, and managing credits or exchanges.
  • Coordinate preparation of all shipping materials to ensure timely delivery via UPS, FedEx.
  • Received packages, verified contents, and delivered to the appropriate department.

Education

AA - Organizational Dynamics

Warner Pacific College
Portland, OR
12-2010

Certified Medical Assisting -

Pioneer Pacific College
Clackamas, OR
01-2003

Skills

  • Purchase order management
  • Vendor relationship optimization
  • Experience with multiple MRP/ERP systems
  • Detail-oriented analysis
  • Analytical problem solving
  • Cross-functional collaboration
  • Effective time management
  • Inventory and procurement procedures
  • Strong verbal and written communication
  • Customer engagement

Volunteer Experience

  • North Clackamas Junior Softball Association, Milwaukie, OR, 01/01/09, 12/31/10, Head Coach and T-Ball President, Make game/location schedule for five teams., Attend monthly meetings with the NCJSA., T-Ball Coach for girls from age 5 to 9 (two seasons).
  • Early Education program at the Sabin-Schellenberg Center, Milwaukie, OR, 01/01/98, 12/31/01, Intern, Prepare lessons for preschoolers, under the supervision of the head teacher, at the onsite learning center., Prepare lessons and decorate board with student artwork at the local elementary school assigned during my internship.

Summary

20+ years of experience in data entry., 10+ years of experience in purchasing., Typing Speed: 70 WPM, 10 key: 9000+ kph, Excellent communication and interpersonal skills., Proficient with MS Word, Excel, Google Sheets, Google Docs, Outlook, Access, PowerPoint, Childplus, AS400, Oracle Fusion, Oracle JD Edwards, Oracle NetSuite, Sales Force, Box, Siebel, Microsoft Dynamics AX, Experlogix, CRM, Datacor/Chempax, PeopleSoft, High Jump, SAP., Ability to build good working relationships., Organize and complete a high volume of work in a timely manner., Knowledge of administrative and clerical procedures and systems., Quick learner with the ability to multitask in a fast paced environment., Ensure that confidentiality of data collected is stored and properly maintained., Ability to rely on experience and judgment to plan and accomplish goals.

References

References available upon request.

Timeline

Replenishment Buyer

FreshRealm
10.2022 - Current

Buyer/Planner

Guest Worldwide
08.2022 - 10.2022

Production Planner/Scheduler

Safran (Adecco TAD/PGS)
05.2022 - 08.2022

Material Planner

Harris and Ford, LLC
02.2022 - 05.2022

Production Scheduler

Silipint
08.2021 - 04.2022

Production Scheduler

Allegion
04.2017 - 08.2021

Order Management Representative/Purchasing Processor

Allegion
03.2014 - 04.2017

Plant Administrative Support

Land O’Lakes, Purina Animal Nutrition (Iconma)
09.2013 - 03.2014

Purchasing Assistant/Shipping & Receiving Support

Providence Health and Services, Portland, OR
05.2005 - 08.2008

AA - Organizational Dynamics

Warner Pacific College

Certified Medical Assisting -

Pioneer Pacific College
Kelly Duncan