Kelly Duncan
Enid,OK
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
18
18
years of professional experience
Work History
Supervisor
United States Postal Service
Enid, OK
01.2012 - Current
- Produce weekly schedules for roughly 85 employees
- Manages daily operations for mail delivery service to over 50,000 homes
- Analyze daily reports of employee productivity and adjust based on the needs for the day
- Maintain safety and health requirements of the Federal Government
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Conducted regular reviews of operations and identified areas for improvement.
Northwest Regional Coordinator
Oklahoma State University
Tulsa, OK
01.2010 - 01.2012
- Act as a liaison between students, physicians, and the college
- Coordinate student’s educational experiences.
- Create detail reports regarding activity in my region
- Provided regular updates to senior management on regional progress, challenges, and opportunities for improvement.
- Monitored industry trends and competitor activities, adjusting strategies accordingly for sustained success.
- Oversaw compliance with local regulations while ensuring adherence to corporate policies across all aspects of regional operations.
- Played an instrumental role in achieving company-wide objectives through effective leadership of regional teams and projects.
Triage Specialist Assistant –Case Manager (certified)
State of Oklahoma, ODMHSAS
Enid, OK
01.2008 - 01.2010
- Lead psychosocial rehabilitative groups
- Case Management
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Suggested appropriate disposition to acting physicians based on assessment.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
Mental Health Specialist
Integris Bass Baptist Hospital
Enid, OK
01.2007 - 01.2009
- Lead group discussions for individuals
- Assist R.N. with any issues
- Keeping accurate records on patients' daily events
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Monitored patients and assessed suicide risks.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
- Documented client progress in confidential files.
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
- Maintained detailed records of clinical interventions, progress notes, treatment plans, and other documentation required for regulatory compliance.
- Improved patient outcomes by developing and implementing individualized mental health treatment plans.
Education
Associate of Arts - Social Sciences
Northern Oklahoma College
Enid, OK05.2001
Bachelor of Science - Psychology
Northwestern Oklahoma College
Enid01.2004
Master of Arts - Business Administration
Mid-America Christian University
Oklahoma City, OK05.2007
Skills
- Goal oriented
- Staff management
- Decision-making
- Complex Problem-solving
- Strategic planning
- Process improvement
Timeline
Supervisor
United States Postal Service
01.2012 - Current
Northwest Regional Coordinator
Oklahoma State University
01.2010 - 01.2012
Triage Specialist Assistant –Case Manager (certified)
State of Oklahoma, ODMHSAS
01.2008 - 01.2010
Mental Health Specialist
Integris Bass Baptist Hospital
01.2007 - 01.2009
Associate of Arts - Social Sciences
Northern Oklahoma College
Bachelor of Science - Psychology
Northwestern Oklahoma College
Master of Arts - Business Administration
Mid-America Christian University
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