Kelly Dunn
Alpine
Summary
Experienced administrative and client service professional with a strong foundation in real estate operations, marketing, and customer relations. Know for exceptional attention to detail, proactive communication (as a Georgetown Grad), and seamless cross-functional collaboration. Licensed NJ Real Estate Realtor with a background in luxury brand environments, corporate recruitments & marketing production.
Overview
28
28
years of professional experience
Work History
Licensed Agent Services Administrator
Prominent Properties Sotheby's
Alpine
02.2025 - Current
- Oversee all daily operations for a high-volume Real Estate Office, ensuring smooth workflows and supporting over 90 Agents
- Provide full administrative assistance to Agents, including transaction processing, listing coordination and compliance documentation
- Maintain and update listings on several Multiple Listing Services (MLS), company databases, and digital file systems, ensuring accuracy and timeliness on a daily basis.
- Collaborate with the Marketing Department to prepare and distribute branded print and digital materials, including property flyers, e-blasts, listing presentations, and Open House legal requirements.
- Assist agents with social media marketing
- Serve as the key liaison between Agents, IT, Marketing, Legal, Accounting, and Compliance to troubleshoot issues and streamline processes.
- Deliver exceptional client services to Buyers, Sellers, Attorneys, Lenders, Title Companies
- - upholding the luxury brand standards of Sotheby's International Realty
- Coordinate the onboarding for new agents by providing the necessary paperwork and systems training.
- Manage inventory control and ordering of office supplies and branded marketing collateral
- Support Manager & Regional Managers with every endeavor
Client Services Representative
Closter Animal Hospital
Closter
11.2018 - 08.2022
- Acting Front Line Liaison for Clients and their Pets, addressing all aspects of service and care with empathy and urgency
- Scheduled appointments, handled triage emergency calls, and ensured efficient clinic workflow
Director of Talent Services
Certified Financial Services
Paramus
06.2018 - 07.2020
- Individually led recruitment initiatives targeting graduates, career changers and Licensed professionals seeking a lucrative Financial Professional Services Role
- Mentored new hires on licensing, branding, marketing and best practices to succeed
Member Services Coordinator
Alpine Country Club
Demarest
02.2010 - 12.2017
- Managed all member-facing communications and services, ensuring elite-level hospitality for high-net-worth clientele on a daily basis
- Created and distributed all marketing materials for club events, activities, announcements & special events
- Entrusted by clients to hold reservations and be discreet with confidentialand high net worth guests
Account Executive Manager
FULLBEAUTY Brands
New York
07.1999 - 11.2008
- Account Executive to oversee catalog production from concept through final proof, coordinating with merchandising, marketing, creative, photography and production.
- Ensured brand consistency across art, layout, copy and promotional messaging individually with attention to detail and concern for ultimate profit.
Account Executive Manager
PACE Advertisibg
New York
06.1997 - 07.1998
- Designed & executed very succesful advertising campaigns for Real Estate, being keen to budgets, demographics & market analysis
Education
Bachelor of Science - International Business
Georgetown University
Washington, DC12-1994
Skills
- Real Estate Operations & Management
- Office Administration and High-level Agent support
- Worked closely with Marketing, Hi-touch Customer service, and Client relations
- Interdepartmental Collaboration
- Process Optimization
- Recruiting & Talent Services
- Event & Project Coordination
- Licensed NJ Realtor
Timeline
Licensed Agent Services Administrator
Prominent Properties Sotheby's
02.2025 - Current
Client Services Representative
Closter Animal Hospital
11.2018 - 08.2022
Director of Talent Services
Certified Financial Services
06.2018 - 07.2020
Member Services Coordinator
Alpine Country Club
02.2010 - 12.2017
Account Executive Manager
FULLBEAUTY Brands
07.1999 - 11.2008
Account Executive Manager
PACE Advertisibg
06.1997 - 07.1998
Bachelor of Science - International Business
Georgetown University
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