Kelly Dunnkosky
Barnegat,NJ
Summary
Well-qualified Leasing Consultant/Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Kaplan Properties
Mount Olive, NJ / Lebanon, NJ / Toms River, NJ
11.2018 - Current
- While working at the Mount Olive location I was a member of the HOA.
- Successfully completed a lease up property (Toms River) with 128 units in less than 3 months, breaking multiple company records
- Attended SAHM, FAME & NAA Awards resulting in 16 awards for the Toms River Community, to which I currently represent.
- Obtained CALP Certification in 2021.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Verified tenant incomes and other information before accepting lease applications.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Distributed and followed up on tenant renewal notices.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Administrative Assistant
Pepsico
Piscataway, NJ
07.2014 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to customer inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and driver invoices including proof of deliveries.
- Promoted in 9 months of employment while receiving multiple accomodations for professionalism and assisting with completions of numerous projects.
- Attended numerous Habit to Humanity Team building exercises.
Education
High School Diploma -
Sayreville War Memorial High School
06.2002
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- File Management
- Organizational capabilities
- Property Tours
- Unit inspection
- Lease Renewals
- Team Collaboration
- Training and mentoring
- Leasing and sales
- Application processing
- Sales Techniques
- Phone and Email Etiquette
- Background Check Process
- Property Management
Certification
- Certified Apartment Leasing Professional
Timeline
Leasing Consultant
Kaplan Properties
11.2018 - Current
Administrative Assistant
Pepsico
07.2014 - 06.2017
High School Diploma -
Sayreville War Memorial High School