Kelly Durante
Devon,PA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Office Manager
Dental Health Care Associates
Havertown , PA
12.2020 - Current
- Tracked sales performance
- Aided with payroll
- Developed strong relations with customers and vendors on behalf of organization
- Determined staffing and scheduling requirements
- Conducted and coordinated training courses,
- Created effective orientation program
- Provided daily reports in compliance with state and labor requirements
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Monitored financial activities such as Accounts receivable, payable and collections
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
Office Manager
Onward Behavioral Health Psychiatric Department
Daylesford , PA
05.2014 - 05.2019
- Ensuring compliance with company policies and procedures, as well as state and federal regulations
- Supervised day-to-day billing operations activities, and aided in hiring, training, and reviewing performance of staff
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Presented clinical documentation and observations to interdisciplinary team.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Worked with HR team to coordinate company events.
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Developed individual treatment goals based on history and diagnosis.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Provided treatment plans and support to clients with psychiatric needs or Substance abuse issues.
- Administered Drug Screen for all Employees
Office Manager
Aninc Inc. Life Counseling Services
Chaddsford , PA
11.2017 - 04.2019
- Maintained office efficiency by organizing operations and procedures
- Managed and disbursed payroll, bank reconciliation, collections consolidation and day sheets
- Coordinated with Patients and Families creating treatment plans
- Analyzed information during treatment planning to designed goal sheets designed to create positive and motivational steps for each individual family
- Conspired multiple marketing tools to practice team building skills and progress within each team and location
- Maintained and supervised office operations
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Education
Some College (No Degree) - Medical Insurance Coding
Pennsylvania Institute of Technology
Media, PABachelor of Science - Health Administration
Delaware County Community College
Media, PA06.2012
Skills
- Policy and Procedure Modification
- Report Preparation and Analysis
- Team Management
- Staff Training
- Effective Multitasking
- Project Management
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Payment Collection and Processing
- Attention to Detail
Additional Information
- Authorized to work in the U.S 2
Timeline
Office Manager
Dental Health Care Associates
12.2020 - Current
Office Manager
Aninc Inc. Life Counseling Services
11.2017 - 04.2019
Office Manager
Onward Behavioral Health Psychiatric Department
05.2014 - 05.2019
Some College (No Degree) - Medical Insurance Coding
Pennsylvania Institute of Technology
Bachelor of Science - Health Administration
Delaware County Community College
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