Kelly DuRee
Graham,NC
Summary
Results-driven R&D Coordinator with a strong history at AKG of America, focusing on supply chain coordination and effective communication. Demonstrated ability to streamline processes, enhance customer satisfaction, and successfully lead cross-departmental initiatives. Proficient in problem-solving and relationship building, contributing to improved operational efficiency and collaboration across teams. Aiming to leverage expertise to drive innovation and further enhance service delivery.
Overview
15
15
years of professional experience
Work History
R&D Coordinator
AKG of America
Mebane, NC
03.2018 - Current
- Coordinate the management of prototypes and testing for cooler production.
- Coordinated logistics for tests, test coolers and NPI initiatives.
- Directed procurement processes, ensuring efficient stock control.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Interpreted and explained work procedures and policies to brief staff.
Customer Service Coordinator
AKG of America
Mebane, NC
06.2016 - 03.2018
- Input and manage records of customer orders.
- Built strong customer connections.
- Contributed to strategic planning by ensuring accurate forecast maintenance.
- Tracked orders from placement through delivery and follow-up as needed.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Material Planner
AKG North American Operations
Mebane, NC
01.2012 - 06.2016
- Procured C parts for production purposes with efficiency.
- Directed team in transitioning to electronic file management.
- Developed standardized processes to optimize business resource utilization.
- Negotiated contracts with vendors and suppliers for better pricing and payment terms.
- Traced missing material and shipments through vendor and customer communications.
- Coordinated with suppliers to ensure timely delivery of materials.
- Resolved issues related to supply chain disruptions or delays in order fulfillment processes.
- Developed and implemented material planning strategies to maintain optimal inventory levels.
- Investigated discrepancies between actual inventories and records in system database.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Performed regular physical audits of warehouse inventory levels and updated records accordingly.
Production Welder
AKG North American Operations
Mebane, NC
06.2010 - 01.2012
- Interpreted technical drawings for accurate welding execution.
- Maintained rigorous quality control for customer satisfaction.
- Documented all produced items following internal guidelines.
- Read blueprints and drawings and took measurements to plan layout and procedures.
- Provided technical assistance to other members of the production team as needed.
- Fixed defective components by removing errors and rewelding parts.
- Replaced wire, gas tanks, and tools according to production needs.
- Trained new employees on basic welding operations and safety protocols.
- Aligned and clamped workpieces using rules, squares or hand tools.
Education
Associates of Applied Sciences - Welding Technology
Alamance Community College
Graham, NC07.2012
Skills
- Service-Oriented Communication
- Supply Chain Coordination
- Strong Written and Verbal Communication
- Community Engagement
- Project coordination
- Administrative oversight
- Meeting coordination
- Document management
- Professional networking
- Problem-solving
- Process improvement
- Vendor coordination
- Budget planning
- Relationship building
References
References available upon request.
Timeline
R&D Coordinator
AKG of America
03.2018 - Current
Customer Service Coordinator
AKG of America
06.2016 - 03.2018
Material Planner
AKG North American Operations
01.2012 - 06.2016
Production Welder
AKG North American Operations
06.2010 - 01.2012
Associates of Applied Sciences - Welding Technology
Alamance Community College
Similar Profiles
Sean ButlerSean Butler
Final Assembler at AKG North AmericaFinal Assembler at AKG North America
Jeannie HatchJeannie Hatch
Team Lead at AKGTeam Lead at AKG
MURAT AKDEMIRMURAT AKDEMIR
GM at AKG RESTAURENT MANAGEMENT (BURGERKING FRANCHISE)GM at AKG RESTAURENT MANAGEMENT (BURGERKING FRANCHISE)