KELLY E. BRUNO

• Collaborated with internal teams to ensure seamless service delivery and resolve any client concerns promptly.
• Provided ongoing support to clients by offering expert advice on product features, benefits, and best practices.
• Negotiated and closed lucrative contracts, securing long-term business commitments from clients.
• Successfully managed a diverse range of accounts across various industries, showcasing adaptability and strong relationship-building skills.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Built and established relationships with C-level executives: CIO's, SVP IT and IT Directors on their internet service provider, ethernet connectivity and colocation.
• Successfully managed 175 enterprise accounts and 125 major accounts covering North America and Canada.
• Improved bottom-line profits by creating new product penetration and retail market opportunities.
• Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
• Maximized revenue growth by identifying upsell opportunities within existing accounts.

• Created departmental policies and procedures for the fuel account manager team: process map, metrics, business plan and gallon reporting.
• Managed a territory of 15 states and over 1.200 accounts by aligning the customer's business priorities.
• Developed and implemented an internal territory plan and managed sales through forecasting in Salesforce.
• Overhauled client onboarding process which improved client engagement by 70%.
• Negotiated contract terms with clients, securing favorable agreements for both parties.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched competitor activity and used findings to develop sales growth strategies.
• Attended trade shows and industry events to promote company products and services.
• Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
• Exceeded quota by 150% in the first 90 days, Presidents Club Winner 2015 - 2016
• Territory expansion promotion in 2017
• Chosen to attend Management Career Progression Training in 2018

• Mentored junior advisors, providing training and support to ensure consistent service delivery across the team.
• Evaluated applicant qualifications, making admission recommendations based on university guidelines and program requirements.
• Exceeded personal recruitment goals consistently while maintaining high levels of satisfaction among enrolled students.
• Created partnerships with feeder schools, fostering positive relationships to drive referrals.
• Managed a student database of 1,200 students with a 90% enrollment retention rate.

• Responsible for sales of high-end office equipment and electronic document storage solutions.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Effectively negotiated sales agreements and terms with potential and existing clients.