Kelly Eames

Ensured efficient processing of new product orders, invoicing, and activations throughout product life cycles. Trained and assigned junior specialists to uphold operational policies and procedures. Generated monthly productivity reports for dissemination to Operations leadership team. Identified and implemented strategies to strengthen interdepartmental working relationships. Provided prompt updates on case statuses to stakeholders, compliant with Service Level Agreements. Leveraged SOPs to investigate issues and implement timely resolutions.

Performed document control specialist role for Washington State I-405 expansion project. Provided leadership with insights to enhance document control efficiency and management. Assessed documentation-related issues while collaborating with design teams and clients. Attained proficiency in ProjectWise and Procore for effective documentation processing. Ensured project goals were met by monitoring and following up on deliverable submissions.

Described occupancy terms and showcased properties to prospective applicants. Provided information on local amenities to enhance tenant engagement. Assembled rental fees and finalized accurate deposits to ensure transparency. Resolved tenant issues while maintaining adherence to management regulations. Coordinated scheduling for general maintenance and major repairs for optimal property upkeep. Crafted leasing documents and clarified terms for tenant understanding. Inspected complaints and addressed problems, ensuring effective resolutions.

Streamlined end-to-end administrative operations, organizing and scheduling meetings efficiently. Coordinated audio-visual equipment arrangements for optimal meeting experiences. Documented meeting minutes accurately to maintain clear communication. Managed complex calendars with a focus on detail and priority alignment. Provided operational support in tracking food/beverage item setups across complete lifecycle. Ensured timely approval and delivery of department invoices, monitoring budget compliance. Created charts, tables, and presentation materials, enhancing final product quality through meticulous editing. Collaborated with stakeholders to ensure all materials met high standards of spelling, grammar, and layout.