Kelly Eaton
Boulder,CO
Summary
At School of Rock, duties include scheduling, exceptional client rapport, boosting enrollment, enhancing client satisfaction, and contributing to revenue growth. Skills in client experience management, leads desk customer recruitment, and business promotion, are key to elevating brand awareness. Reliable, and passionate job seeker excited to secure a new position and ready to help new team achieve company goals.
Overview
37
37
years of professional experience
Work History
Studio Coordinator
School of Rock
09.2015 - Current
- Maintain accurate records of studio usage statistics.
- Provide exceptional customer service during client visits for approximately 175 to 200 weekly customers and their families fostering long-term relationships with key accounts.
- Contribute to overall revenue growth by identifying upselling opportunities when discussing options available with potential clients.
- Enhance client satisfaction by ensuring timely communication and addressing their needs promptly.
- Maintain a well-organized and clean studio environment, fostering an efficient workflow for 10 to 15 staff members and their clients.
- Facilitate successful events, enhancing brand awareness in the local community.
- Coordinate daily studio operations, including scheduling, customer recruitment through leads desk and optimal customer service managing 30 plus daily calls and emails.
Dance Instructor/ Show Producer
Self Employed Services
09.1987 - Current
- Created, casted, choreographed, and directed 100s of shows for theme parks, event companies, hotels, corporate events, theme parks and more.
- Provided dance instruction.
- Cross trained athletes using dance basics specific for injury prevention and increased success in their sport, primarily for gymnasts.
Co-Owner/Manager
Rhythm Nation Studios
07.1999 - 01.2010
- Management skills for a performing arts studio that offered various styles of dance, acting for theatre and film, voice and music lessons for 300 plus students with 10 to 15 staff members.
- Show production for events.
Education
Dance Certificate - Dance
Southwest Ballet School
Ft Worth, TX1987
Transferred - Dance
Texas Tech University
Lubbock, TX1984
High School Diploma -
Azle High School
Azle, TX1982
Skills
- Scheduling Coordination
- Lead Conversion
- Client experience management
- Public relations
- Pike 13
- Zendesk
- Emma
- Hubspot (beginner level)
Timeline
Studio Coordinator
School of Rock
09.2015 - Current
Co-Owner/Manager
Rhythm Nation Studios
07.1999 - 01.2010
Dance Instructor/ Show Producer
Self Employed Services
09.1987 - Current
Dance Certificate - Dance
Southwest Ballet School
Transferred - Dance
Texas Tech University
High School Diploma -
Azle High School
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