Kelly Eckerd

• Generate cost estimates and bid documents through RFQ analysis and collaboration with project managers
• Propose product enhancements and new variants
• Formulate pursuit strategies for key accounts and contribute to booking forecasts
• Cultivate relationships with assigned accounts and oversee project scope analysis and internal coordination.
• Wrote and updated sales and service contracts for increased sales and revenue.
• Liaised with assigned accounts to foster relationship development.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

• Conducted sales activities by initiating contact with prospects and existing clients, offering solutions, and sustaining client relationships
• Provided ongoing support and guidance, identified new opportunities, and nurtured accounts through entire sales process
• Consistently made daily outbound calls, engaged in cold calling for lead generation, and conducted meetings to understand client needs, customize solutions, and secure sales
• Cultivated enduring client loyalty and expanded customer base by maintaining excellent communication and swift responsiveness, ultimately establishing long-lasting relationships
• Successfully pinpointed fresh business prospects by utilizing various strategies such as cold calling, networking, marketing efforts, and harnessing leads from prospective database.

• Managed accounts in contract manufacturing and engineering, specializing in semiconductor, passive, electromagnetic, and connector components, along with product offerings
• Focused on increasing market presence within accounts to achieve YOY revenue and gross profit growth while identifying design win opportunities for new projects
• Conducted quarterly business reviews with top customers to track trends and forecast revenue
• Traveled within assigned territory to capitalize on leads and maintain relationships with key customers
• Monitored market conditions and competitors, forecasted sales, and represented company's brand during customer interactions
• Effectively managed portfolio of 35 accounts in designated territory, proactively assessing needs and ensuring satisfaction
• Demonstrated exceptional performance by not only achieving but surpassing sales quota, even during challenging circumstances of COVID pandemic, showcasing remarkable commitment to success.

• Collaborated with Marketing to efficiently handle lead generation from various sources, qualifying MQLs and SQLs and maintaining Salesforce CRM accuracy
• Trained Sales leaders and Field (field sales & engineering) team in CRM usage
• Assigned SQLs to Field Team, resulting in millions of dollars in new revenue
• Facilitated clear internal and external communications, built prospect lists, and initiated contact with potential customers for lead qualification
• Played pivotal role in building new client pipeline, leading to impressive 74% increase in sales profit
• Consistently contributed to team objectives within high-paced work environment.

● Held previous positions as:

o Lead Generation Specialist II (Nov 2017 – Apr 2019)

o Digital Operations Support (Jun 2016 – Dec 2017)

• Launched quality assurance practices for each phase of development
• Improved marketing to attract new customers and promote business.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.