Kelly E. Hagar
Yigo,Guam
Summary
Results-driven Hospital Administrator, experienced in Management & Pharmacy Operations. Expertise in process optimization, and leading high-performing teams, delivering measurable operational improvements to drive strategic initiatives, advancing organizational goals and patient care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Pharmacy
Guam Memorial Medical City
05.2024 - Current
- Performed administrative duties including but not limited to scheduling, PTO, FMLA, sick leave, payroll, yearly budget, policy review and updating, creating and maintaining department professional competencies, professional staff certification monitoring (BLS, ACLS, PALS, BPS), new employee training schedule, inventory management, regulatory compliance, meeting with BOP/TJC inspectors, department meetings, pyxis administrator, HIPAA compliance, and additional responsibilities as needed (e.g
- Pharmacy remodel design, establishing pharmacist pipeline for remote area, FEMA crisis management)
- Work closely Executive Leadership (CFO, VP of HR, CNAO, CEO) in pharmacy/hospital trends and advancement
- Committees: PT&D, ASP, Opioid Stewardship, Patient Safety, Tumor Board, Infection Control
- Responsible for opening a new outpatient pharmacy, establishing SOP/Policies, drug inventory, pharmacy layout/design, employee recruitment
Inpatient and Infusion Pharmacist
Alaska Native Tribal Health Consortium
11.2019 - 12.2023
- Provides patient counseling, drug information, drug therapy consultation, and staff education
- Reviews patient profile and clinical status, labs, dosing intervals, and drug therapy combinations to assure safe and effective medication use for 183 bed hospital
- Consults with healthcare providers on therapy recommendations as appropriate
- Educates patients regarding the proper use of medication and what side effects to expect
- Conducts medication dispensing, compounding, order entry, and verification of all pharmaceutical activities
- Repackages and distributes prescriptions; performs compounding of IV, topical, and oral medications in an accurate and timely manner
- Documents patient and procedural information
- Follows proper billing procedures
- Reviews and authorizes pharmacy technician activities
- Responsible for any delegated act performed by pharmacy technicians
- Participates on various committees
- Ensures compliance with the regulatory and practice standards of pharmaceutical care
- Serves as the Pharmacy Patient Advocate
- Modifies medication therapy based on P&T protocols as a clinical pharmacist
Pharmacist in Charge, Outpatient Pharmacy
CVS Pharmacy #5512
08.2018 - 10.2019
- Manage the daily operations of outpatient pharmacy services
- Provided 8,000 prescriptions per month to the surrounding community residents
- Supervised 2 pharmacists and 8 technicians
- Review regulatory standards to ensure compliance
- No pharmacy findings during 2019 inspection
- Organized quality improvement initiatives, root cause analysis, process improvement projects, policy development, and staff education
- Provided Immunization shots
- Identified key deficiencies in inventory management improving profitability and loss prevention
- August 2018 – 2019 improved stores sales, customer service rating, decreased script processing time, improved shrinkage and other loss prevention measures, overall operations improved store from last in district to number 3
Pharmacist Intern/IV on call Tech
Omnicare of San Antonio
08.2014 - 08.2018
- Order Entry/Adjudication
- Maintained IV inventory/supplies
- Sterile compounding (non-hazardous)
Technician Manager and Interim Account Executive
Omnicare of San Antonio
06.2006 - 08.2014
- Lead trainer and SME for pharmacy order entry operations
- Supervised and developed 15 pharmacy technicians and 25 non-pharmacy employees improving operations from bottom 10% in Southwest area to top 5%
- Technician processes: insurance adjudication, order entry transcription, IV compounding, therapeutic interchange processing, and customer service representation
- HR responsibilities: scheduling, payroll, performance reviews, orientation and exit interviews
- Pharmacy Improvement Committee: root cause analysis, quality improvement measures, process improvement projects
- Interim Account Executive Duties: prepared and presented yearly analysis of services provided for 30+ SNF/ALF, quarterly visits to foster customer relationship as POC, improve/identify strengths/weakness in current services provided to improve workflow, increased client retention
- (January 2014 – August 2014)
Education
Doctor of Pharmacy -
University of the Incarnate Word – Feik School of Pharmacy
San Antonio, Texas05.2018
Master of Arts - Administration
University of the Incarnate Word – H.E.B. School of Business and Administration
San Antonio, Texas05.2018
Skills
- Patient satisfaction improvement
- Medication therapy management
- Staff development
- Operations oversight
- Patient safety
- Quality assurance
- Performance improvement
- Interdepartmental collaboration
- Process implementation
- Business planning
Certification
- Guam Pharmacist License, 2024 – Present
- Advanced Cardiac Life Support for Healthcare Providers, American Heart Association, 2020 – Present
- Pediatric Advanced Life Support for Healthcare Providers, American Heart Association, 2020 – 02/24
- Texas Pharmacist License, 2018 – Present
- Basic Life Support for Healthcare Providers, American Heart Association, 2014 – Present
- Pharmacy Based Immunizations Delivery, American Pharmacy Association, 2014 – Present
Key Achievements
- CVS – Pharmacist Intern of the Year, 2018
- Omnicare – Employee of the Quarter (1st), 2013
- Omnicare – EOQ (3rd), 2011
- Omnicare – EOQ (1st), 2010
Community Service
- Alaska Native Tribal Health Consortium, 2019-2023
- San Antonio Food Bank, 2015-2018
- Goodwill, 2014-2018
- USO – San Antonio, TX, 2013-2018
Professional Accomplishments
- APhA – ASP, Advocacy VP, 2015 – 2016
- Texas Pharmacy Association – Academy of Student Pharmacists, Director, 2014 – 2017
- Student President, Class of 2018, 2014 – 2015
- Dean’s Student Council, 2014 – 2015
- Pharmacy, OCEAN Systems – Development, 2011 – 2013
- Pharmacy SW Regional Trainer, 2010 – 2014
Timeline
Director of Pharmacy
Guam Memorial Medical City
05.2024 - Current
Inpatient and Infusion Pharmacist
Alaska Native Tribal Health Consortium
11.2019 - 12.2023
Pharmacist in Charge, Outpatient Pharmacy
CVS Pharmacy #5512
08.2018 - 10.2019
Pharmacist Intern/IV on call Tech
Omnicare of San Antonio
08.2014 - 08.2018
Technician Manager and Interim Account Executive
Omnicare of San Antonio
06.2006 - 08.2014
Master of Arts - Administration
University of the Incarnate Word – H.E.B. School of Business and Administration
Doctor of Pharmacy -
University of the Incarnate Word – Feik School of Pharmacy
Similar Profiles
Yikman SumYikman Sum
Clinical Staff Pharmacist at Guam Regional Medical CityClinical Staff Pharmacist at Guam Regional Medical City
Joanna Lee B. Sunga, BSN, RN, OCNJoanna Lee B. Sunga, BSN, RN, OCN
Registered Nurse, Infusion Services at Guam Regional Medical City Cancer Care CenterRegistered Nurse, Infusion Services at Guam Regional Medical City Cancer Care Center
Joshua ManlapazJoshua Manlapaz
Pharmacy Technician at Guam Regional Medical CityPharmacy Technician at Guam Regional Medical City
Robert James L. BarcinasRobert James L. Barcinas
Staff Assistant at Office of the Governor of GuamStaff Assistant at Office of the Governor of Guam
Isaiah MaligIsaiah Malig
Security Forces Member at Air Force National GuardSecurity Forces Member at Air Force National Guard