Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Awards Recognitions
Work Availability
Work Preference
Kelly Enders

Kelly Enders

Highlands Ranch,CO
All progress takes place outside the comfort zone.
Anonymous

Summary

Innovative and passionate leader driving growth and revenue, reengineering business processes for expansion. Consensus builder and team developer, dedicated to nurturing talent and achieving high performance. Proven District Manager with expertise in overseeing multiple locations and driving operational excellence. Effective in improving customer satisfaction and streamlining processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.

Overview

25
25
years of professional experience

Work History

District Manager – Licensed Stores

Starbucks Coffee Company
08.2017 - Current
  • Ensure compliance with company policies and procedures as well as ensuring high quality standards of operation at 18 locations and 5 different licensee brands within the district.
  • Exceeding sales quotas and increased profitability through effective sales strategy and business planning with licensee leaders.
  • Evaluate store performance regularly using data analysis tools to identify areas of improvement and cultivated strong relationships with licensee store managers, offering guidance and support to achieve targets.
  • Achieve significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

District Manager

Starbucks Coffee Company
  • Supervised 10-12 locations, enforcing high-quality standards of operation.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Fostered a collaborative culture of continuous improvement, leading teams in leadership, business analysis and optimization of sales strategies.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.

Store Manager

Starbucks Coffee Company
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Conducted regular performance reviews for 28-35 staff members, providing constructive feedback and opportunities for growth.

Principal and Primary Consultant

Enders & Associates
06.2005 - 01.2018
  • Consulted with numerous clients in both short-term and long-term engagements primarily in marketing and business development plans to increase revenue as well as operational enhancement projects to grow profitability
  • Aerocare, Project Manager (2013)
  • DreamWise Marketing Solutions, Vice President of Growth Strategies (2011–2012)
  • Revalla Plastic Surgery & Medical Aesthetics, Consultant, CEO (2005–2010)
  • Clinical & Patient Educators Association, Founder, Executive Director (2007–2014)

Senior Director

Global Education Group
01.2013 - 01.2015
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Ensured regulatory compliance across all aspects of operations by staying current on industry standards and earning highest "commendation" status for the organization.
  • Championed change management initiatives to facilitate the successful adoption of new technologies and processes within the organization.
  • Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.


Air Traffic Controller, Public Affairs Officer

US Army & Army National Guard

Education

Communication & Organizational Leadership -

Arizona State University

Communication -

University of Wyoming
01.1991

Skills

  • Collaborative Leadership Skills
  • Proficient Problem Solver
  • Team Building and Motivation
  • Strategic Planning
  • Workplace Culture Development
  • Retail Operations Oversight
  • Performance Evaluation Expertise
  • Multi-unit management
  • Analytical Thinking
  • Performance Metric Analysis
  • Training and Coaching
  • Profit/P&L Optimization

Accomplishments

  • Achieved highest district annual sales to target of 122.1% in the company in 2024.
  • Achieved 2nd highest district comp rate of 20.1% in the company in 2024.
  • Grew Average Weekly Sales in key market segment 63.9% from 2023 to 2024.
  • Increased key store comp rate from -28% to positive in first 6 months.
  • Lifted customer experience scores from lowest to highest in team within 1 year.

Training

  • Sales Leadership Development
  • Ei Sales Bootcamp
  • Impact Management Certificate Program for Senior Policy & Program Managers
  • Budget Administration and Accounting for Executive Management
  • Advanced Public Affairs Training Program
  • U.S. Army: Basic Training, Officer Candidate School, Adjutant General Course

Awards Recognitions

  • District Manager Quarterly Excellence Award, Starbucks Coffee Company
  • Store Manager of the Quarter, Area 57, Starbucks Coffee Company
  • Co-Chair, Western Mountain Region Women’s Impact Network, Starbucks Coffee Company
  • Multiple Community Champion Awards, Starbucks Coffee Company
  • President, Colorado Alliance for Continuing Medical Education
  • Communication Committee, North American Medical Education Communication Companies
  • Project Advisory Board, Water Research Foundation
  • Profiled in national magazine, Associations Now, for company team building efforts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

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Kelly Enders