Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly England

Katy,Texas

Summary

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Equipped to handle fast-paced office operations with continuous flow of patients and meticulous in completing assignments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Medical Office Admin and Insurance Specialist

Elite Dermatology
01.2019 - Current
  • Maintained knowledge of insurance benefits, medical terminology, and procedures and HIPAA regulations.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Verified patient insurance coverage and collected required co-payments, deductibles, coinsurance or out of pocket maximums.
  • Obtained patient referrals to see a medical specialist.

Certified Medical Assistant

Katy Dermatology
05.2013 - 04.2014
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared lab specimens for diagnostic evaluation.
  • Called and faxed pharmacies to submit prescriptions and refills.

Certified Medical Assistant

West Houston Dermatology
01.2012 - 05.2013
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared lab specimens for diagnostic evaluation.
  • Executed Xtrac laser and lightbox treatments for patients.

Childcare Assistant

YMCA Katy
11.2010 - 10.2012
  • Supervised free play and other activities to keep children safe.
  • Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Read stories, sang songs and facilitated creative play.

Education

Associate of Arts -

Lonestar College

Certified Medical Assisting Program

Fortis College

Skills

  • Healthcare Administration
  • Computer Proficiency
  • EMR Systems
  • Organization and Time Management
  • Critical Thinking
  • Data Entry Software
  • Insurance Verification
  • Specialist Referrals
  • HIPAA Guidelines
  • MS Office

Timeline

Medical Office Admin and Insurance Specialist

Elite Dermatology
01.2019 - Current

Certified Medical Assistant

Katy Dermatology
05.2013 - 04.2014

Certified Medical Assistant

West Houston Dermatology
01.2012 - 05.2013

Childcare Assistant

YMCA Katy
11.2010 - 10.2012

Associate of Arts -

Lonestar College

Certified Medical Assisting Program

Fortis College
Kelly England