Kelly English
Hope Mills,NC
Summary
Dynamic Locate Technician with S&N Communications, skilled in underground utility locating and damage prevention. Proven ability to enhance workflow efficiency and client satisfaction through exceptional communication and problem-solving. Recognized for meticulous documentation and adherence to safety protocols, contributing to a culture of continuous improvement and operational excellence.
Overview
9
9
years of professional experience
Work History
Locate Technician
S&N Communications
09.2024 - 09.2025
- Operated locating equipment to identify underground utilities efficiently.
- Conducted field surveys to verify utility locations and ensure accuracy.
- Collaborated with team members to troubleshoot locating challenges effectively.
- Maintained detailed documentation of utility findings for project records.
- Implemented best practices for site safety and compliance during operations.
- Adapted quickly to changing project requirements and customer needs.
- Enhanced workflow efficiency by organizing tools and resources systematically.
- Minimized utility damages by conducting thorough research before initiating any excavation activities.
- Increased client satisfaction by providing exceptional customer service, addressing concerns, and resolving issues promptly.
- Ensured proper equipment functionality through routine inspections, calibrations, and preventive maintenance measures.
- Safeguarded the environment through conscientious work practices that minimized potential damage to surrounding ecosystems while performing locate services.
- Contributed to overall team success by actively participating in group meetings, sharing ideas, and providing feedback on processes for improvement opportunities.
- Reduced damage claims through meticulous maintenance of accurate records and documentation related to locate requests.
- Developed strong relationships with clients, fostering trust in our ability to provide accurate locates under tight deadlines.
- Streamlined workflow efficiency by prioritizing daily workload, ensuring timely completion of a high volume of locate requests.
- Collaborated with construction crews and project managers for seamless communication and coordination on job sites.
- Enhanced utility accuracy by conducting underground utility locating tasks.
- Promoted a culture of safety through adherence to OSHA guidelines, company policies, and industry best practices during all locate operations.
- Improved safety measures for excavation projects by consistently marking and mapping the locations of underground utilities.
- Supported emergency response efforts by being available on-call to locate utilities quickly and accurately during urgent situations.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Used [Type] equipment to find subsurface utility lines and noted details in [Type] reports.
- Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
- Performed maintenance and reconducting work in varied weather conditions.
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
Self Checkout Host
Wal-Mart Supercenter
07.2016 - 08.2024
- Assisted customers with self-checkout operations, ensuring smooth transactions and prompt assistance.
- Maintained cleanliness and organization of self-checkout area to enhance customer experience.
- Resolved technical issues with self-checkout machines, providing immediate support to minimize wait times.
- Educated customers on proper use of equipment, improving user confidence and efficiency during checkout process.
- Collaborated with team members to implement best practices for operational efficiency in self-checkout zones.
- Adapted quickly to new technologies and systems related to self-checkout operations, enhancing personal and team performance.
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Coordinated with cashiers to ensure seamless transitions between traditional checkout lanes and self-checkout stations during peak hours.
- Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
- Promoted a positive shopping experience, engaging with customers while they used the self-checkout machines to build rapport and offer assistance as needed.
- Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
- Implemented loss prevention measures by identifying high-risk items in the self-check-out area and alerting security personnel when necessary.
- Performed routine maintenance on self-checkout equipment, minimizing downtime and contributing to efficient store operations.
- Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members.
- Contributed to store cleanliness by routinely organizing merchandise around the self-checkout area and removing discarded items promptly.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Utility Technician
S&N Communications
09.2017 - 10.2018
- Operated and maintained utility systems, ensuring compliance with safety regulations.
- Diagnosed and resolved equipment malfunctions to minimize downtime.
- Conducted routine inspections to identify maintenance needs and prevent failures.
- Collaborated with cross-functional teams to streamline operational processes.
- Implemented process improvements that enhanced system efficiency and reliability.
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
- Promoted a culture of continuous improvement within the utilities department by sharing best practices, learning from past mistakes, and implementing new technologies to enhance overall performance.
- Managed inventory of tools, parts, and supplies to guarantee uninterrupted workflow in the utilities division.
- Operated locating equipment to identify underground utilities efficiently.
- Conducted field surveys to verify utility locations and ensure accuracy.
- Collaborated with team members to troubleshoot locating challenges effectively.
- Implemented best practices for site safety and compliance during operations.
- Adapted quickly to changing project requirements and customer needs.
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
- Used [Type] equipment to find subsurface utility lines and noted details in [Type] reports.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Demonstrated versatility by working effectively across various industries including telecommunications, electrical distribution systems, natural gas pipelines, water mains infrastructure projects requiring precise locates expertise.
- Supported emergency response efforts by being available on-call to locate utilities quickly and accurately during urgent situations.
- Improved safety measures for excavation projects by consistently marking and mapping the locations of underground utilities.
- Promoted a culture of safety through adherence to OSHA guidelines, company policies, and industry best practices during all locate operations.
- Enhanced utility accuracy by conducting underground utility locating tasks.
- Collaborated with construction crews and project managers for seamless communication and coordination on job sites.
- Streamlined workflow efficiency by prioritizing daily workload, ensuring timely completion of a high volume of locate requests.
- Developed strong relationships with clients, fostering trust in our ability to provide accurate locates under tight deadlines.
- Reduced damage claims through meticulous maintenance of accurate records and documentation related to locate requests.
- Contributed to overall team success by actively participating in group meetings, sharing ideas, and providing feedback on processes for improvement opportunities.
- Increased client satisfaction by providing exceptional customer service, addressing concerns, and resolving issues promptly.
- Minimized utility damages by conducting thorough research before initiating any excavation activities.
- Enhanced workflow efficiency by organizing tools and resources systematically.
Education
High School Diploma -
Southview Senior High School
Hope Mills, NCNo Degree - General Studies
University of North Carolina At Pembroke
Pembroke, NCSkills
- Self-motivation and discipline
- Leadership qualities
- Field data collection
- Active listening
- Continuous improvement mindset
- Documentation and reporting
- Ethical conduct and integrity
- Damage prevention techniques
- Decision-making capacity
- Fiber optic cable locating
- Blueprint and map reading
- Communication line locating
- Underground facility identification
- Accurate marking methods
- Safety protocol adherence
- Sketching
- Valid [state] driver's license
- Damage prevention
- [Type] tool use
- Manhole safety
- Underground utility locating
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Hand and power tools
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Safety meetings
- Adaptability and flexibility
- Crew assistance
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Quality control
- Time management abilities
- Continuous improvement
- Adaptability
- Troubleshooting
Timeline
Locate Technician
S&N Communications
09.2024 - 09.2025
Utility Technician
S&N Communications
09.2017 - 10.2018
Self Checkout Host
Wal-Mart Supercenter
07.2016 - 08.2024
High School Diploma -
Southview Senior High School
No Degree - General Studies
University of North Carolina At Pembroke