Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Epperson

Springfield,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Supervisor

Chartwells Schools Dining Services
05.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Solicited customer feedback to identify and improve on areas of weakness.

Bakery Manager

Price Cutters
05.2002 - 06.2017
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.

Dental Assistant, Chairside

Dr. Trent Wilkinson DMD
11.1998 - 04.2003
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.

Education

Dental Assistant - Dental Assisting

Vatterott College
Springfield, MO
11.1998

High School Diploma -

Parkview High School
Springfield, MO
05.1981

Skills

  • Employee Presentations
  • Environmental Policy
  • Leadership
  • Job Assignments
  • Office Supplies and Inventory
  • Perimeter Patrol
  • Staff Discipline
  • Policy Enforcement
  • Following Supervisor Instructions
  • Supervising Employees

Timeline

Supervisor

Chartwells Schools Dining Services
05.2017 - Current

Bakery Manager

Price Cutters
05.2002 - 06.2017

Dental Assistant, Chairside

Dr. Trent Wilkinson DMD
11.1998 - 04.2003

Dental Assistant - Dental Assisting

Vatterott College

High School Diploma -

Parkview High School

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Kelly Epperson