Kelly Escalante
Ellicott City,MD
Summary
Dynamic and reliable professional with a proven track record at UPS, excelling in timely package delivery and customer service. Skilled in problem-solving and multitasking, I consistently enhance operational efficiency while maintaining a clean driving record. Committed to fostering positive customer rapport and ensuring satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Seasonal Support Driver
UPS
11.2025 - 02.2026
- Operated delivery vehicle safely and efficiently to ensure timely package delivery.
- Followed established routes and schedules, adapting as necessary to meet operational demands.
- Maintained accurate logs of deliveries, ensuring compliance with company policies and regulations.
- Conducted routine vehicle inspections to identify maintenance needs and ensure safety standards.
Customer Service Associate
Love Craft
04.2025 - 08.2025
- Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
- Processed transactions efficiently using point-of-sale systems to enhance customer satisfaction.
- Resolved customer complaints promptly, contributing to improved service quality and retention.
- Collaborated with team members to maintain store organization and product displays.
Delivery Driver
DoorDash
08.2023 - 08.2024
- Delivered food orders promptly, ensuring high customer satisfaction and adherence to delivery guidelines.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Communicated effectively with customers regarding order status and resolved issues professionally.
- Managed multiple deliveries simultaneously while maintaining attention to detail and accuracy.
Online Order Associate
Walmart
01.2024 - 03.2024
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to optimize store layout and enhance customer experience.
- Processed customer transactions efficiently using point-of-sale systems, maintaining accuracy during peak hours.
- Resolved customer inquiries and complaints, providing exceptional service and support for positive shopping experiences.
Education
High School Diploma -
Livermore
Livermore, CASkills
Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctuality
- Passenger assistance
- Customer rapport
- Team building
- Friendly and outgoing
- Patience and tact
- Multitasking
- Critical thinking
- Active listening
- Team collaboration
- Reliability
Valid Driver's license
Customer service
Clean driving record
Problem-solving
Punctual and reliable
Flexible schedule
Order picking and processing
Customer rapport
Attention to detail
Team building
Conflict resolution
Friendly and outgoing
Self motivation
Teamwork and collaboration
Multitasking
Organizational skills
Critical thinking
Decision-making
Active listening
Reliability
Task prioritization
Timeline
Seasonal Support Driver
UPS
11.2025 - 02.2026
Customer Service Associate
Love Craft
04.2025 - 08.2025
Online Order Associate
Walmart
01.2024 - 03.2024
Delivery Driver
DoorDash
08.2023 - 08.2024
High School Diploma -
Livermore