Kelly Estefania Serna Londono

Management and coordination of foreign trade operations with the commercial department and/or agents at the origin of shipments assigned by air, sea or land, complementing services such as OTM, customs or merchandise insurance. Preparation of instructions in the system and control of internal and external customer service, monitoring of operations, review of documents, sending of pre-alerts and constant accompaniment to the external client until the arrival of the merchandise at its final destination. Control of reception and management of customer complaints and claims, management of statistics and operational reports.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.

Coordinator of maritime exports, contact with
shipping companies to process reservations and availability of
equipment, confirmation with clients and management of land transport, with customs service support, documentary control and presentation of physical and documentary closures, preparation of child documents for clients, filing of documents in port for customs presentation, confirmation of dispatches and departure with agents, invoicing of operations in the company's electronic systems, closures and control of operational and documentary reports.

• Collaborated closely with colleagues within various departments such as sales, logistics and accounting in order to ensure successful completion of export operations.
• Paid taxes, duties and insurance fees based on different freight types.
• Tracked and traced air shipments in order to maintain current status information.
• Assisted in the coordination of export shipments for customers, ensuring compliance with applicable regulations.

Commercial advisor with general and global negotiation skills, preparation of commercial proposals in CRM system, request for rates from shipping companies, consolidators, airlines and land transporters, for review and decision making in order to present the best proposal to the client, evaluation with marketing strategies with weekly calls to potential clients and prospects, maintenance of frequent clients with in-person and virtual commercial visits. Internal and external customer service. Commercial management with new clients for linking to the company, request for documents and prior verification in government entities for the respective security study.

• Resolved customer complaints promptly in a professional manner.
• Developed a strategy to increase market share and expand the customer base.

Coordinator of worldwide traffic operations imports, exports and land transits in all modalities, starting with the reception of the booking by the commercial airline, review according to the means of transport and the Iconterm term to start the contact with the agent and later with the supplier, for the dispatch of the goods to their destination complying with the protocols according to the conditions of negotiation with the agents and the specifications of internal and external clients to carry out the international transport, once the details of the dispatch are completed, we proceed with the review of transport documents for the sending of pre-alerts of shipment, processing of certificates of origin, insurance policies and preparation of documentary closures in the export processes, preparation of transport documents for the sending of
pre-alerts to agents abroad for review and acceptance, reception and sending of invoices from shipping companies for release procedures.

Pricing coordinator for American traffic, receiving processing quotes with agents abroad for the corresponding traffic, negotiating costs and conditions at the destination, according to the corresponding means of transport, conducting negotiations and agreements with shipping companies and airlines on special conditions requested by the commercial airline, and providing external and internal customer service. Receiving quotes and cost analysis that are sent by agents abroad for feedback to the company's customers through sellers.

• Supported sales team members to drive growth and development.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Logistics coordination of transportation from abroad to Colombia. Merchandise tracking, status information of shipment to the
customer. Billing. Coordination of payments to shipping companies and airlines. Customs procedures for import, and preparation of import declarations. Request for documents necessary for nationalization. Customer service: Sending instructions for cutting transport documents, monitoring operations until delivery to the final customer, handling of DTA, OT, LCL, and FCL operations in maritime and air transit in their different modalities, and sending pre-alerts and confirmations of arrival to customers.