Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Esterline

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

10
10
years of professional experience

Work History

Propane Coordinator

Petro Home Services
12.2013 - Current


  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Gathered and organized materials to support operations.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Managed company schedule to coordinate calendar and arrange schedule

Delivery Dispatcher

Petro Home Services
09.2017 - 12.2019
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Scheduled and dispatched drivers to locations in Allentown and Reading.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Analyzed customer delivery needs and developed tailored delivery solutions.
  • Coordinated dispatching of 6 drivers to accomplish daily delivery requirements.

Customer Service Representative

Petro Home Services
12.2013 - 09.2017
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Bishop Conwell High School
Levittown, PA
06.1982

Skills

  • Recordkeeping
  • Database Management
  • Information Collection
  • Staff Supervision
  • Schedule Coordination
  • Discretion and Confidentiality
  • Event Coordination
  • Scheduling and Calendar Management

Timeline

Delivery Dispatcher

Petro Home Services
09.2017 - 12.2019

Propane Coordinator

Petro Home Services
12.2013 - Current

Customer Service Representative

Petro Home Services
12.2013 - 09.2017

High School Diploma -

Bishop Conwell High School

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Kelly Esterline