Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Kelly Eusse Fernandez

Wallkill,NY

Summary

I am a dynamic person with a proven track record at Hurricane Grill & Wings, excelling in staff training and conflict resolution. Recognized for enhancing customer satisfaction and building high-performing teams. Skilled in cash handling and inventory management, while fostering a collaborative environment that drives efficiency and productivity. Committed to delivering exceptional service.

Overview

7
7
years of professional experience

Work History

Manager

Hurricane Grill & Wings
06.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Opening and closing procedures, including closing the system at the end of the shift, making sure there is the equivalent amount of money with the servers reports and the system.
  • Prepare cash deposit for next day and get change for the drawers and petty cash.
  • Count of drawers in the beginning of the shift and at the end to make sure the money is completed.
  • Built high-performing teams through effective recruitment and completion of paperwork.
  • Make sure every new employee received a complete training and support them with all the questions and assistance they may need.
  • Capable to cover any position of the Front Of the House in case someone calls out for the shift ( To go orders, server, bartender, expo, food runner, host).
  • Catering events and reservations with the requested timing.
  • Place food and beverages orders, making sure all the products are available for the week.
  • Liquor and beer inventory.
  • Open and direct communication with the Regional Manager and the Restaurant's owner.

Bartender

Hurricane Grill & Wings
01.2024 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed inventory of liquors.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Server

Hurricane Grill & Wings
10.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

International Patient Counseling

Fundacion Instituto Neurologico De Colombia
03.2019 - 04.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Dual translation English- Spanish, Spanish - English between Doctor - Patient and Patient - Doctor
  • Created reports according to the insurance requests.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Created reports with the monthly attention of the International patient and the different standards evaluated in the Institution.
  • Meetings with the Chamber of commerce to find strategies that increased the international patients in the country.

Education

College - International Business

Universidad Católica Luis Amigo
Medellin, Co
01-2017

High School Diploma -

CEFA
Medellin, Co
12-2011

Skills

  • Responsible
  • Customer service
  • Efficient
  • Team Worker
  • Staff management
  • Staff training and development
  • Conflict resolution
  • Computer skills
  • Positive attitude
  • Multitasking
  • Excellent verbal and written communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Portuguese
Elementary

Timeline

Manager

Hurricane Grill & Wings
06.2024 - Current

Bartender

Hurricane Grill & Wings
01.2024 - 06.2024

Server

Hurricane Grill & Wings
10.2023 - 01.2024

International Patient Counseling

Fundacion Instituto Neurologico De Colombia
03.2019 - 04.2023

College - International Business

Universidad Católica Luis Amigo

High School Diploma -

CEFA

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Kelly Eusse Fernandez