Kelly Evans
Lincoln ,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable [Job Title] enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Beacon Specialized Living
11.2021 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Dental Receptionist
Midwestern Dental
04.2016 - 12.2019
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
Assembly Sorter
Penn Engineering
11.2015 - 12.2016
- Enhanced assembly line efficiency by implementing a systematic sorting process.
- Reduced product defects by carefully inspecting and sorting assembled parts.
- Streamlined workflow for faster production with proper organization of assembly materials.
- Improved overall product quality, diligently assessing and sorting components for accuracy.
- Maintained a clean and organized work area to ensure optimal performance in the sorting process.
- Ensured accurate inventory management through meticulous counting and organizing of sorted items.
- Exceeded quality control standards, conducting thorough inspections of finished products before final packaging.
- Demonstrated adaptability, quickly learning new product specifications for accurate assessment during the sorting phase.
- Displayed strong attention to detail, ensuring each component was properly sorted according to established guidelines.
- Maintained a high level of accuracy and efficiency, consistently meeting or exceeding performance expectations in the assembly sorter position.
- Utilized sorting systems to sort items fast and accurately.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Care Giver
Personal Contact
03.2013 - 06.2014
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Education
High School Diploma -
Merritt Academy
New Haven06.2012
Skills
- ADL Support
- Care Delivery
- Transportation
- Direct Patient Care
- Patient Management
- Client Documentation
- Behavioral Management
- Appointment Scheduling
- Patient Care
- Nutrition
- Compassionate Caregiving
- Health and Safety Requirements
- Disability Awareness
- Case Management
- Medical Office Administration
- Safety Monitoring
- Behavior Redirection
- Recreational Activities
- Insurance Verification
- HIPAA Compliance
- Issue Resolution
- Payment Processing
- Patient Scheduling
- Data Entry
- Patient Flow Management
- Phone and Email Etiquette
- Front Office Management
- Patient Documentation
- Rapport Building
Certification
- Certified in CPR/ First Aide
Timeline
Direct Support Professional
Beacon Specialized Living
11.2021 - Current
Dental Receptionist
Midwestern Dental
04.2016 - 12.2019
Assembly Sorter
Penn Engineering
11.2015 - 12.2016
Care Giver
Personal Contact
03.2013 - 06.2014
High School Diploma -
Merritt Academy
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