Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Evans

Wallkill,NY

Summary

Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

National Vision
01.2020 - Current
  • Greet patients in a professional and friendly manner
  • Answer phones, take messages, and transfer calls.
  • Monitor and respond to emails
  • Schedule patient appointments and coordinate with other Doctor offices.
  • Prepare and maintain patient charts and records
  • Collect and process patient payments.
  • Prepare and process insurance claims.
  • Maintain office supplies and equipment.
  • Assist with patient registration and check in.
  • Collaborate with GM ,DM and DOCTOR to improve overall operations
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Supervisor

Starbucks
04.2016 - 09.2020
  • Supported highest standards of conduct and service to support company reputation.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Greeted guests with pleasant smile and superior customer service.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Medical Support Assistant

Department Of Veterans Affairs
01.2011 - 03.2016
  • Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
  • Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
  • Supported veterans in obtaining admission to outpatient treatments, pharmacy items and prosthetic equipment.
  • Assisted veterans in preparing forms,documents and applications for benefits.
  • Streamlined patient check-in process with effective communication and organization skills.
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
  • Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
  • Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

High School Diploma -

Wallkill Senior High School
Wallkill, NY
06.1999

Skills

  • Operations Management
  • Cost Reduction
  • Product and Service Knowledge
  • Employee Performance Evaluations
  • Task Delegation
  • Electronic Health Records System (EHR)
  • HIPPAA Compliance
  • Multitasking and Prioritization
  • Communication and Interpersonal Skills
  • Visual Field Testing
  • Optometric Equipment Operation
  • Ocular Anatomy Knowledge
  • Retinal Photography

Certification

Level 1 and Level 2 Optometric Tech

Timeline

Assistant Manager

National Vision
01.2020 - Current

Shift Supervisor

Starbucks
04.2016 - 09.2020

Medical Support Assistant

Department Of Veterans Affairs
01.2011 - 03.2016

High School Diploma -

Wallkill Senior High School

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Kelly Evans