Summary
Overview
Work History
Education
Timeline
Generic

Kelly Ewing

Fort Mill,SC

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

School Counselor

Lancaster County School District
Lancaster, SC
08.2017 - Current
  • Promotes a safe and welcoming environment for all learners.
  • Organizes extracurricular activities designed to promote self-esteem, team building skills and healthy relationships between peers.
  • Advise students on course selection decisions based on their goals and strengths.
  • Provides individual and group counseling sessions to students in order to discuss academic, social and emotional issues.
  • Collaborate with teachers, parents, and administrators to support student success and address behavioral and academic concerns.
  • Advocate for students' needs and rights within the school system, working to remove barriers to their success.
  • Provide crisis intervention services to students experiencing emotional, physical, or social distress.
  • Facilitate conflict resolution and peer mediation sessions to promote a positive school environment.

Mental Health Counselor

South Carolina Department of Mental Health
Rock Hill, SC
06.2014 - 11.2016
  • Conducted initial assessments of clients to diagnose mental health disorders and develop treatment plans.
  • Collaborated with other healthcare providers to coordinate comprehensive care for clients.
  • Developed therapeutic relationships with clients and their families to ensure effective communication.
  • Provided case management services including linking clients to necessary social services or community supports.
  • Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
  • Participated in weekly team meetings to discuss client cases and review treatment plans.
  • Led patients in individual, family, group and marital therapy sessions.
  • Documented service plans, treatment reports and progress notes.

Compliance Line Supervisor

Compliance Concepts
Charlotte, NC
08.2005 - 06.2011
  • Ensured compliance with company policies and industry regulations.
  • Monitored calls for quality assurance purposes.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Resolved escalated customer complaints in a timely manner.
  • Proofread compliance reports to ensure adherence to all industry regulations.
  • Provided guidance, support, and direction to team members when needed.
  • Provided coaching on job-specific skills when required.

Education

Master of Arts - Community Mental Health And School Counseling

University of North Carolina At Charlotte
Charlotte, NC
05-2006

Timeline

School Counselor

Lancaster County School District
08.2017 - Current

Mental Health Counselor

South Carolina Department of Mental Health
06.2014 - 11.2016

Compliance Line Supervisor

Compliance Concepts
08.2005 - 06.2011

Master of Arts - Community Mental Health And School Counseling

University of North Carolina At Charlotte

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Kelly Ewing