Kelly Farrell
Marietta,OH
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
42
42
years of professional experience
1981
1981
years of post-secondary education
Work History
Branch Manager
Bank One/Chase
Marietta, OH
01.1995 - 07.2022
- Managed daily branch operations, ensuring compliance with banking regulations to mitigate risk.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Led staff training sessions to enhance customer service and product knowledge.
- Fostered client relationships to promote financial products and enhance branch loyalty.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Oversaw cash management processes, conducting audits and maintaining inventory control for accuracy.
- Balanced cash drawers daily to ensure accurate cash handling. to ensure accuracy in cash handling. to ensure accuracy in cash handling. by balancing cash drawers and maintaining cash count records.
Lending Officer
Bank One
Marietta, OH
01.1994 - 01.1995
- Analyzed financial documents to assess risk, recommending tailored loan products that aligned with client profiles.
- Evaluated loan applications for creditworthiness and ensured compliance with lending policies, facilitating informed decision-making.
- Developed strong client relationships to accurately assess financial needs, enhancing client satisfaction and trust.
Customer Service Representative
Bank One
Marietta, OH
02.1985 - 01.1994
- Resolved customer complaints using effective communication and problem-solving techniques, enhancing customer satisfaction.
- Delivered timely customer service to address complaints, contributing to positive customer experiences.
- Engaged customers to understand needs and resolve issues, ensuring accurate information and support.
- Provided assistance to customers with their inquiries with account inquiries and transaction issues.
Teller
Bank One
Marietta, Ohio
09.1980 - 02.1985
- Processed customer transactions accurately and efficiently.
- Maintained cash drawer balance throughout each shift at Bank One.
Education
Marietta High School
Marietta, OHSkills
- Customer relationship management
- Team leadership
- Training and development
- Excellent work ethic
- Provide a great customer and employee experience
Timeline
Branch Manager
Bank One/Chase
01.1995 - 07.2022
Lending Officer
Bank One
01.1994 - 01.1995
Customer Service Representative
Bank One
02.1985 - 01.1994
Teller
Bank One
09.1980 - 02.1985
Marietta High School