Kelly Farris
Sanger,TX
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Instructional Paraprofessional
Valley View Independent School District
Valley View, Texas
08.2018 - Current
- Participated in staff development activities as assigned by school administration.
- Implemented accommodations for special education students as outlined in their IEPs.
- Prepared reports summarizing student performance data from assessments and classroom observations.
- Assisted teachers in preparing lesson plans and instructional materials.
- Facilitated small group instruction for students with special needs.
- Monitored student behavior in the classroom and on field trips.
- Provided individualized assistance to students requiring extra help.
- Created a positive learning environment by providing support and encouragement to students.
- Supervised recess activities to ensure safety of all students.
- Utilized technology resources effectively to enhance instruction.
- Provided feedback on student work using appropriate verbal praise or constructive criticism.
- Used programs to document services for students.
Instructional Paraprofessional
Sanger Independent School District
Sanger, TX
10.2013 - 05.2017
- Participated in staff development activities as assigned by school administration.
- Implemented accommodations for special education students as outlined in their IEPs.
- Assisted teachers in preparing lesson plans and instructional materials.
- Facilitated small group instruction for students with special needs.
- Monitored student behavior in the classroom and on field trips.
- Provided individualized assistance to students requiring extra help.
- Created a positive learning environment by providing support and encouragement to students.
- Supervised recess activities to ensure safety of all students.
- Assisted teachers in implementing behavior management strategies for students with challenging behaviors.
- Utilized technology resources effectively to enhance instruction.
Customer Service Representative
TXU Energy
Irving, TX
01.2003 - 04.2005
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Medical Office Assistant
West Texas Retina
Abilene, TX
07.1998 - 04.2002
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Maintained a clean work environment by adhering to infection control protocols.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained smooth flow of examinations to keep appointments on schedule.
Education
Some College (No Degree) -
Midland College
Midland, Texas, TXSome College (No Degree) -
Cisco Junior College
Abilene, TXSome College (No Degree) - Education
Texas Woman's University
Denton, TXSkills
- Teacher Collaboration
- Evidence-based programs
- Multidisciplinary team collaboration
- Classroom Management
- Documentation
- Technology-based strategies
- Problem-Solving
- Medical Records Maintenance
- Workload Management
- HIPAA Compliance
- Medical software applications
- OSHA Compliance
- Computer Skills
- Physician assistance
- Attention to Detail
- Phone and Email Etiquette
Timeline
Instructional Paraprofessional
Valley View Independent School District
08.2018 - Current
Instructional Paraprofessional
Sanger Independent School District
10.2013 - 05.2017
Customer Service Representative
TXU Energy
01.2003 - 04.2005
Medical Office Assistant
West Texas Retina
07.1998 - 04.2002
Some College (No Degree) -
Midland College
Some College (No Degree) -
Cisco Junior College
Some College (No Degree) - Education
Texas Woman's University
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