Kelly Fedele
Grand Rapids
Summary
Dynamic professional with a proven track record at Catholic Charities, excelling in job placement and client advocacy. Adept at building relationships and conducting thorough assessments, ensuring successful employment matches. Known for strong organizational skills and reliability, effectively managing over 500 client interactions while fostering a supportive environment for job seekers.
Overview
11
11
years of professional experience
Work History
Career Pathways Job Developer
Catholic Charities of Ingham, Eaton & Clinton
06.2023 - Current
- Utilize networking skills to build and maintain relationships with employers
- Conduct assessments of clients' job skills, interests, and experience to match them with suitable employment
- Maintain accurate notes for over 500 clients
- Communicate transportation and interpretation needs to on-call staff for client interviews and orientations
- Arrange for clients to submit educational credentials to be evaluated by World Education Services (WES) and Educational Credential Evaluations (ECE)
Administrative Assistant
Brain Center of Michigan
11.2020 - 09.2021
- Managed high-volume of phone calls, greeted patients, and scheduled appointments for psychiatric office of over 200 patients
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
Command Center Operator
DK Security
08.2018 - 06.2019
- Managed high-volume phone calls and greeted visitors, ensuring a positive first impression
- Used strong organizational skills to maintain appointment schedules and handle administrative tasks
- Worked effectively in fast-paced environments.
Concierge
Encanterra Country Club
12.2017 - 07.2018
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Greeted guests upon arrival and offered directions to key amenities
- Created welcoming and comfortable environment for guests
Service Coordinator
Meijer
09.2016 - 06.2017
- Managed cash registers and supervised cashier team to ensure efficient and accurate transactions
- Provided customer service, resolving complaints and addressing customers inquiries
- Trained new cashiers on proper cash handling techniques and store policies
Production Assistant
J&L Restoration and Cleaning
12.2013 - 03.2016
- Updated multiple contactor network portals weekly with job site news
- Collected and processed correct forms to being construction jobs internally
Education
Bachelor of Arts - Business Administration
Alma College
Alma, MI04-2013
Skills
- Interview coaching
- Organizational skills
- Job placement
- Job search assistance
- Client advocacy
- Reliability
- Multitasking
- Relationship building
- Written communication
Timeline
Career Pathways Job Developer
Catholic Charities of Ingham, Eaton & Clinton
06.2023 - Current
Administrative Assistant
Brain Center of Michigan
11.2020 - 09.2021
Command Center Operator
DK Security
08.2018 - 06.2019
Concierge
Encanterra Country Club
12.2017 - 07.2018
Service Coordinator
Meijer
09.2016 - 06.2017
Production Assistant
J&L Restoration and Cleaning
12.2013 - 03.2016
Bachelor of Arts - Business Administration
Alma College
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