Kelly Feltman

OPERATIONS MANAGEMENT

• Developed NetSuite dashboard for tracking stages of order process, resulting in increased Operations efficiency for this $63M company
• Automated criteria of tracking customer assets, increasing visibility of renewable revenue for new potential revenue streams. This automation enhanced the Operations, Sales and Support partnership, ensuring collaborative teamwork between the departments
• Entrusted with documenting the Order Management process, creating a smoother and accelerated onboarding experience for new hires
• Provide customer support related to 3D printer orders, hardware issues, and subscription renewals forging a closer rapport between customers and account managers
• Daily order processing using various platforms for procurement and data entry, requiring a keen and exceptionally thorough eye for accuracy
• Lead weekly meetings with Sales, Application Engineers and Regional Manager to foster continuity and communication with incoming orders, customer needs, and hardware installations

EVENTS MANAGEMENT

• Lead Project Manager for annual "More is Possible" (MIP) conference in 2 locations, increasing attendance by 30% while staying below budget
• Set milestones and deadlines for stakeholders to facilitate timely project advancement
• During COVID, converted in-person MIP events to virtual experiences, ensuring continuity and commitment to our customer partnerships
• Managed logistics for networking tours in the Northeast, including venue sourcing, catering, budget analysis and audio-visual needs in support of new sales opportunities
• All events results in extensive customer education, facilitating deeper client partnerships in an effort to develop new sales opportunities
• Astute contract negotiator, securing high-end services within tight budgetary restrictions

BUSINESS ADMINISTRATION

• Scheduled and organized meetings for firm partners and company-wide events, including holiday gatherings and sales kick-off events
• Responsible for managing calendars, travel, catering/food needs, audio-visual, and team-building enjoyment
• Lead facilities and project manager for multiple offices/showrooms in the Northeast; including coordination with stakeholders in and outside of the organization, movement of large-scale equipment, donation of office furniture, scheduling of repair work, set-up/breakdown of office equipment, purchase of new equipment, and deliverables
• Led effort to identify new office location in New Jersey region, setting up criteria, meeting with stakeholders to discuss budget/needs, and coordinating multiple on-site visits of potential spaces

• Evaluated and treated students with developmental disabilities in grades Pre-K-12
• Assisted with student development, recovery, and overall improvement
• Developed student-specific Individualized Education Plans (IEPs)
• Participated in child study team meetings
• Designed parent forums to promote carry-over skills into the home setting
• Monitored treatment effectiveness at different stages, adjusting to achieve maximum benefit