KELLY FERA
JACKSONVILLE,FL
Summary
Office professional with 4 years of experience managing invoicing processes. Created over 800 invoices with precision and efficiency, ensuring timely communication and accurate billing for clients. Monitored accounts receivable to track outstanding balances and manage collections. Maintained detailed records of client payments, facilitating seamless financial reporting and reconciliation. Addressed and resolved customer inquiries with professionalism, enhancing client satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Air Star Heating & Cooling Inc
09.2020 - Current
- Issued and managed over 800 invoices, ensuring accuracy and prompt dispatch to clients
- Researched account and transaction records to resolve basic discrepancies
- Led implementation of new invoicing procedure that cut processing time by 20%, significantly increasing workflow productivity by partnering with Avidxchange
- Oversaw accounts receivable to monitor and follow up on outstanding payments, improving collection rates
- Kept detailed and organized records of client payments and billing activities, aiding in precise financial reporting that remained in compliance with company operating procedures
- Researched and resolved customer inquiries related to billing with efficiency and professionalism, enhancing customer satisfaction
- Worked with cross-functional teams to optimize billing processes and boost operational efficiency and community engagement, including incorporating customer feedback
- Prepare customized reports and summaries as needed
- Organized and maintained files, correspondence, and financial records
- Respond to client requests and inquiries in a timely and accurate manner
Property Management Associate
The George Management Company
02.2019 - 03.2020
- Managed a portfolio of residential, office, and retail rental properties throughout Jacksonville, FL, ensuring high occupancy rates and tenant satisfaction.
- Assisted in leasing efforts, handling inquiries, showings, and lease agreements to optimize rental revenue.
- Coordinated maintenance and property management operations to maintain the quality and value of rental units.
- Provided customer service to tenants, addressing concerns and resolving issues efficiently.
- Supported marketing efforts to attract new tenants and promote available properties.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Bachelor of Arts - Business Administration
University of North Florida
Jacksonville, FL09.2024
Associate of Arts - Arts
Florida State College At Jacksonville
Jacksonville, FL08.2022
Skills
- Attention to Detail
- Customer Service
- Deadline Driven
- Organizational Skills
- Financial Documentation
- Account Reconciliation
- Collaborator
- Microsoft Applications
- Ability to Multi-Task
- Innovation
- Analytical
- Self-Motivated
- Billing systems and software
- Invoice processing
- Financial reporting
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Billing Specialist
Air Star Heating & Cooling Inc
09.2020 - Current
Property Management Associate
The George Management Company
02.2019 - 03.2020
Bachelor of Arts - Business Administration
University of North Florida
Associate of Arts - Arts
Florida State College At Jacksonville
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