Hi, I’m
Kelly Fernandez
Houston,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
years of professional experience
Work History
Manhattan Life Insurance
Customer Service Intern
06.2024 - 08.2024
Job overview
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
- Managed high-stress situations with professionalism, maintaining composure under pressure.
- Maintained accurate records of customer interactions, improving overall data management.
- Consistently met or exceeded performance metrics related to call handling and resolution rates.
Middle School Soccer
Student Volunteer
03.2023 - 04.2023
Job overview
- Educated young people about strategies for playing soccer
- Took responsibility for warming up our goalie before every game and practice.
- Contributed to a positive work environment by encouraging players to put in their best effort.
- Provided guidance to new volunteers, ensuring they felt welcomed, supported, and knowledgeable about their roles within the organization.
- Worked in team environment to maintain high levels of productivity.
Juan Malacara (Neighbor)
Pet Sitter
05.2022 - 08.2022
Job overview
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Education
Galena Park High School
06.2025
Skills
- Honest and Trustworthy
- Positive Attitude
- Punctual and Reliable
- Critical Thinking
- Customer Focus
- Call center experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Intern
Manhattan Life Insurance
06.2024 - 08.2024
Student Volunteer
Middle School Soccer
03.2023 - 04.2023
Pet Sitter
Juan Malacara (Neighbor)
05.2022 - 08.2022
Galena Park High School
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