Kelly Field
New Braunfels,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
28
28
years of professional experience
Work History
Head Waitress/Culinarian
Krause's Cafe
New Braunfels, TX
11.2022 - 06.2024
- Supervised wait staff, provided training and conducted performance reviews.
- Maintained accurate records of reservations, seating times and special requests.
- Resolved customer complaints in a professional manner while upholding company policies.
- Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
- Addressed staffing issues such as scheduling conflicts or employee absences promptly.
- Ensured that all guests were greeted promptly and seated in a timely fashion.
- Reviewed feedback from customers regarding services provided by waiters and waitresses.
- Assigned tasks to wait staff and monitored their performance throughout the shift.
- Performed cashier duties such as taking payments and issuing change accurately.
Waitress/Cashier
Baja's BBQ Shack
Canyon Lake, TX
04.2018 - 05.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier/Restaurant Waitress
Lucky's Bar and Grill
Canyon Lake, TX
04.2018 - 03.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Stocked service areas with supplies during slow periods.
Manager
Canyon Lake Animal Shelter
Canyon Lake, TX
06.2015 - 01.2018
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Manager of Operations
Sara's Sanctuary
Seguin, TX
06.2013 - 01.2015
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Maintained a clean and safe environment for over 1,000 animals of multiple species including dogs, cats, pigs, horses, donkies, turkeys, chickens etc..
- Assisted with medications and veterinarian visits.
- Managed a team of four employees and a plethora of volunteers on a regular basis.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Engaged with existing and potential clients to gain insight into needs.
Assistant Manager
Little Caesars Pizza
San Marcos, TX
06.2011 - 03.2013
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secretary
Bison Building Materials Ltd.
San Marcos, TX
11.2009 - 01.2011
- Assisted with accounts receivable and accounts payable functions.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Scheduled meetings and sent invitations specifying time and location.
- Sent and distributed mail and parcels.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Cashier
Chevron
Marble Falls, WA
10.2007 - 11.2008
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Waitress
Storm's Burgers
Marble Falls, TX
01.2006 - 09.2007
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Secretary
President Development, Inc.
Austin, TX
06.1996 - 11.1999
- Ordered office supplies to purchase items and maintain appropriate levels.
- Sent and distributed mail and parcels.
- Maintained organized filing system of paper and electronic documents.
- Managed multiple calendars and contacts using computer software.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Education
Some College (No Degree) - Business Management
American University
OnlineSkills
- Cash Handling
- POS Systems
- Customer Service
- Policies and Procedures
- Honest and Dependable
- Cleaning and Sanitizing
- Customer Transactions
- Inventory Stocking
- Reliable and Responsible
- Detail-Oriented
- Cash Register Operations
Timeline
Head Waitress/Culinarian
Krause's Cafe
11.2022 - 06.2024
Waitress/Cashier
Baja's BBQ Shack
04.2018 - 05.2020
Cashier/Restaurant Waitress
Lucky's Bar and Grill
04.2018 - 03.2020
Manager
Canyon Lake Animal Shelter
06.2015 - 01.2018
Manager of Operations
Sara's Sanctuary
06.2013 - 01.2015
Assistant Manager
Little Caesars Pizza
06.2011 - 03.2013
Secretary
Bison Building Materials Ltd.
11.2009 - 01.2011
Cashier
Chevron
10.2007 - 11.2008
Waitress
Storm's Burgers
01.2006 - 09.2007
Secretary
President Development, Inc.
06.1996 - 11.1999
Some College (No Degree) - Business Management
American University
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