Kelly Fielder

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee evaluations, and contract details.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maintained in-stock levels through precise inventory management.
• Streamlined inventory management through accurate recordkeeping.
• Established and managed team schedules and shift assignments.
• Managed team schedules, department projects and quality assurance.

• Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
• Achieved regional sales targets through effective territory management and relationship building with key clients.
• Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
• Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
• Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
• Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
• Reduced client attrition rates by designing customized retention strategies focused on delivering exceptional service experiences.

• Enhanced mission control efficiency by streamlining communication processes between multiple teams and departments.
• Improved data analysis accuracy for critical decision making, utilizing advanced analytical tools and techniques.
• Developed comprehensive training programs for new hires, resulting in increased team performance and reduced onboarding time.
• Maintained strict adherence to safety protocols, ensuring a safe working environment for all mission control personnel.
• Optimized resource allocation by analyzing real-time data and adjusting priorities as needed to achieve mission objectives.
• Implemented innovative solutions for complex problems which led to improved overall mission performance.
• Identified areas of improvement in existing procedures and recommended changes that resulted in increased operational efficiency.
• Assisted in the development and execution of contingency plans, minimizing risk during unexpected events or emergencies.
• Conducted thorough post-mission debriefs, identifying lessons learned and areas of improvement for future missions.
• Monitored systems in operation and quickly troubleshot errors.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Fostered a positive work environment by promoting teamwork, open communication, and maintaining high levels of professionalism among colleagues.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Troubleshot hardware, software and network issues to identify and rectify discrepancies.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.

• Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Reconciled accounts receivable to general ledger.
• Monitored accounts receivable and billing departments.
• Reduced outstanding accounts receivable balances, enhancing company liquidity.
• Oversaw client completing system training, program training and daily workflow training.

• Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
• Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
• Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

• Boosted sales by effectively promoting products and engaging with customers.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Managed inventory to ensure optimal product availability for meeting customer needs.
• Collaborated with team members to achieve store sales targets and improve overall performance.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
• Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
• Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.