KELLY FIGUEROA-PAGAN
ORLANDO,FL
Summary
College student with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Member Service Associate
Integrated Wellness Partners
Orlando, FL
09.2023 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted members and answered questions in a friendly and professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
TRAINER
Chick-fil-A
Orlando, FL
09.2022 - 05.2023
- Provided guidance to junior team members when needed.
- Mentored junior team members and managed employee relationships.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted in training new staff members on proper procedures related to membership service roles.
- Resolved customer inquiries and complaints promptly and efficiently.
- Consulted with customers regarding needs and addressed concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL05-2027
High School Diploma -
Lake Nona High School
Orlando, FL05-2023
Skills
- Customer Service
- Issue Resolution
- Policy Understanding
- Healthcare Knowledge
- Member Retention
- Membership Renewals
- Customer Support
- Dispute Resolution
- Complaint Handling
- Financial Transactions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CPR and First Aid
Timeline
Member Service Associate
Integrated Wellness Partners
09.2023 - Current
TRAINER
Chick-fil-A
09.2022 - 05.2023
Associate of Science - Nursing
Valencia College
High School Diploma -
Lake Nona High School
- CPR and First Aid
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