Kelly Finan
Springfield,PA
Summary
Excelled in customer service, showcasing exceptional communication skills and a knack for resolving issues to boost loyalty. Proficient in cash handling and espresso machine operation, consistently enhancing team efficiency and customer satisfaction. Willingness to take on added responsibilities to meet team goals. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills.
Overview
1
1
year of professional experience
Work History
Barista
Nepaletano Brothers
08.2024 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
Sales Associate
Flynn O'Hara Uniforms
06.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Springfield High School
Springfield2026
Skills
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Beverage Preparation
- Excellent math skills
- Retail Management
- Front counter maintenance
- Customer Service
- Adaptable and Flexible
Timeline
Barista
Nepaletano Brothers
08.2024 - Current
Sales Associate
Flynn O'Hara Uniforms
06.2023 - Current
Springfield High School