Kelly Fish
Berlin,CT
Summary
Accomplished Organized Retail Crime Investigator with expertise in detailed report writing, surveillance operations, and identifying organized crime patterns. Committed to ethical practices and collaboration with law enforcement to enhance security and mitigate theft.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Organized Retail Crime Investigator
TJX
04.2023 - 05.2026
- Partner with local, state, and federal law enforcement to investigate organized retail crime, theft, fraud, and related criminal activity.
- Conduct surveillance operations to identify suspects, organized theft groups, repeat offenders, and emerging criminal patterns.
- Investigate external theft, including shoplifting, organized retail theft, grab-and-go activity, and coordinated theft incidents.
- Investigate fraud-related activity, including return fraud, payment fraud, gift-card fraud, and other schemes impacting company assets.
- Identified organized crime patterns and trends through analysis of incidents, suspect activity, loss data, and investigative intelligence.
- Developed and maintained cases by gathering evidence, reviewing video surveillance, documenting findings, and linking incidents.
- Work closely with store leadership, store Asset Protection teams, and corporate partners to address theft and fraud concerns.
- Share intelligence with law-enforcement partners and assist with investigations that cross store, city, county, or state jurisdictions.
- Prepare detailed investigative reports documenting surveillance, evidence, suspect information, incidents, and investigative conclusions.
- Support criminal prosecutions by preserving evidence, coordinating with investigators, and providing accurate case documentation.
- Conduct interviews and gather information from Subject parties when appropriate.
- Monitor high-risk locations and repeat offenders to help investigate and document organized retail crime activity.
- Coordinate multi-location investigations involving theft crews or fraud suspects operating across multiple towns/states
- Use investigative technology and data analysis to identify relationships between suspects, incidents, transactions, and locations.
- Maintain professional relationships with law-enforcement agencies/Courts and participate in joint investigative efforts.
- Document investigations to provide to local, State, or Federal law enforcement to assure prosecution
- conduct mobile surveillance on subjects to attain addition information on potential fencing locations
External Theft Investigator
Gap Inc
07.2019 - 04.2023
- Led investigative efforts to identify and mitigate internal theft, safeguarding company assets.
- Developed comprehensive reports analyzing loss trends, influencing strategic decision-making.
- Collaborated with cross-functional teams to enhance security protocols and improve operational efficiency.
- Trained junior investigators on best practices in fraud detection and evidence collection procedures.
Asset and Profit Protection Manager
Sears
10.2015 - 04.2019
- Developed and implemented loss prevention strategies to reduce shrinkage across multiple departments.
- Led investigations into theft, fraud, and safety violations to ensure compliance with company policies.
- Trained and mentored staff on asset protection protocols and best practices for risk management.
- Collaborated with law enforcement agencies to address serious security incidents effectively.
- Analyzed data trends related to losses, providing actionable insights for operational improvements.
- Conducted regular audits of inventory systems to identify discrepancies and resolve issues promptly.
- Established strong relationships with local management teams to enhance security awareness company-wide.
Education
Associate of Science - Criminal Justice
Tunxis Community College
Farmington, CT06-2013
Skills
- Report writing
- Interviewing
- Due diligence
- Integrity in investigations
Certification
Wicklander Certified
Timeline
Organized Retail Crime Investigator
TJX
04.2023 - 05.2026
External Theft Investigator
Gap Inc
07.2019 - 04.2023
Asset and Profit Protection Manager
Sears
10.2015 - 04.2019
Associate of Science - Criminal Justice
Tunxis Community College